Open to opportunities

Fathi Kamoune

@fathikamoune

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Senior Operations Officer with 9+ years in customer service, F&B, and operations.

United Arab Emirates

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What I'm looking for

I seek a customer-focused operations role where I can use my F&B and operations experience, continue professional development, and contribute to process improvement and team training.

I am a Senior Operations Officer with over nine years of experience across food & beverage, customer service, and operational roles in the UAE. I combine strong communication skills with organized, goal-oriented work habits to deliver reliable service and process improvements.

My background includes POS and PC systems troubleshooting, complaint handling, report writing, and experience with paymax and WPS processes. I have completed multiple professional trainings in AML/CFT, customer protection, fraud detection, and cyber security.

In earlier roles I advanced through F&B positions — server, bartender, supervisor — where I led training for new staff, managed daily restaurant operations, and focused on maximizing customer satisfaction. I bring hands-on cash handling, inventory management, and sales experience.

I am adaptable, eager to learn and be trained, and I look to apply my operational analysis, communication, and teamwork strengths to contribute to a customer-focused, process-driven organization.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Officer

Current

Lari Exchange

Jan 2024 - Present (1 year 9 months)

Manage customer service operations including enquiries, POS/PC troubleshooting, complaint resolution and service reporting while supporting WPS/payments and operational analysis to improve processes.

Customer Service POS Troubleshooting Reporting Operations Analysis Paymax Photoshop Cross Selling Teamwork

Operations Officer

Lari Exchange

Oct 2021 - Jan 2024 (2 years 3 months)

Handled customer enquiries, POS and PC system issues, complaint handling and service report writing while supporting operational processes and reporting from Oct 2021 to Jan 2024.

Customer Service POS Troubleshooting Reporting Operations Paymax Photoshop Problem Solving Communication

F&B Sales

Mhamed Hilal Group

Jul 2020 - Sep 2021 (1 year 2 months)

Greeted customers, advised on products, managed inventory and restocking, maintained store presentation and performed cash handling to support sales and customer satisfaction.

Customer Service Inventory Management Cash Handling Merchandising Time Management Multitasking Upselling Teamwork

F&B Supervisor

Applebee's Restaurants

May 2018 - Jun 2020 (2 years 1 month)

Coordinated daily restaurant operations, delivered superior food and beverage service, trained new staff and resolved customer complaints to maximize satisfaction.

Team Leadership Staff Training Customer Service Restaurant Operations Service Excellence Time Management