FKFathi Kamoune
@fathikamoune
Senior Operations Officer with 9+ years in customer service, F&B, and operations.
United Arab EmiratesWhat I'm looking for
I am a Senior Operations Officer with over nine years of experience across food & beverage, customer service, and operational roles in the UAE. I combine strong communication skills with organized, goal-oriented work habits to deliver reliable service and process improvements.
My background includes POS and PC systems troubleshooting, complaint handling, report writing, and experience with paymax and WPS processes. I have completed multiple professional trainings in AML/CFT, customer protection, fraud detection, and cyber security.
In earlier roles I advanced through F&B positions — server, bartender, supervisor — where I led training for new staff, managed daily restaurant operations, and focused on maximizing customer satisfaction. I bring hands-on cash handling, inventory management, and sales experience.
I am adaptable, eager to learn and be trained, and I look to apply my operational analysis, communication, and teamwork strengths to contribute to a customer-focused, process-driven organization.
Experience
Work history, roles, and key accomplishments
Senior Operations Officer
Lari Exchange
Jan 2024 - Present (1 year 9 months)
Manage customer service operations including enquiries, POS/PC troubleshooting, complaint resolution and service reporting while supporting WPS/payments and operational analysis to improve processes.
Operations Officer
Lari Exchange
Oct 2021 - Jan 2024 (2 years 3 months)
Handled customer enquiries, POS and PC system issues, complaint handling and service report writing while supporting operational processes and reporting from Oct 2021 to Jan 2024.
F&B Sales
Mhamed Hilal Group
Jul 2020 - Sep 2021 (1 year 2 months)
Greeted customers, advised on products, managed inventory and restocking, maintained store presentation and performed cash handling to support sales and customer satisfaction.
F&B Supervisor
Applebee's Restaurants
May 2018 - Jun 2020 (2 years 1 month)
Coordinated daily restaurant operations, delivered superior food and beverage service, trained new staff and resolved customer complaints to maximize satisfaction.
F&B Bartender & Server
Applebee's Restaurants
Feb 2016 - Apr 2018 (2 years 2 months)
Greeted guests, described menu items, took orders and collaborated with service staff to deliver table service and support team operations.
Education
Degrees, certifications, and relevant coursework
Centre Ain Al Borja
Diploma, Telecommunication
2014 - 2016
Completed a Diploma in Telecommunication at Centre Ain Al Borja from 2014 to 2016.
Moulay Abdellah High School, Ain Chock
High School Diploma, Life and Earth Sciences
2012 - 2013
Completed high school studies at Moulay Abdellah High School (Ain Chock) in 2012–2013.
Unknown
Bachelor's degree, Life and Earth Sciences
Bachelor's degree in Life and Earth Sciences mentioned without institution or dates.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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