Open to opportunities

Fathia Oladipupo

@fathiaoladipupo

Message

Customer-focused support professional skilled in technical troubleshooting and clear communication.

Nigeria

Message

What I'm looking for

I seek a remote customer support role where I can leverage communication, empathy, and troubleshooting to resolve user issues and contribute to product improvement.

I am a customer-focused and empathetic support professional with hands-on experience responding to user inquiries, documenting issues, and assisting users with basic troubleshooting. I have delivered technical support and QA testing, collaborated with teams to improve user experience, and consistently demonstrated attention to detail and follow-through.

I hold a B.Sc. in Computer Science and a Certified UI/UX Designer credential; I am seeking a remote Customer Support Agent role where I can apply strong communication, patience, problem-solving, and multitasking skills to help users and improve product quality.

Experience

Work history, roles, and key accomplishments

Customer Support Practitioner

Determinas Technology

Aug 2022 - Nov 2022 (3 months)

Documented software issues and reported findings to developers, collaborated with team members to improve user experience, and ensured consistent task follow-through during QA/testing.

Customer Support Software QA Bug Reporting Cross Functional Collaboration Attention To Detail Troubleshooting

Technical Support Intern

New Horizon Ltd

Jun 2021 - Nov 2021 (5 months)

Responded to user inquiries and resolved technical challenges, escalated complex cases to senior technicians, and developed communication confidence interacting with customers and support teams.

Technical Support User Communication Troubleshooting Multitasking Problem Solving