Open to opportunities

Fashina Omowunmi

@fashinaomowunmi

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Customer Care Representative passionate about digital marketing and client relations.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills and digital marketing expertise in a dynamic and supportive environment.

I am a dedicated Customer Care Representative with a strong background in customer relations and administrative support. My experience at Finebricks Properties and Investment Limited has honed my skills in managing client communications and running effective social media campaigns, which have significantly increased brand awareness. I pride myself on my ability to provide exceptional customer service, ensuring client satisfaction through timely and accurate responses.

In addition to my customer service expertise, I have a solid foundation in digital marketing strategies. I have successfully created impactful marketing campaigns and developed customer avatars for businesses. My educational background in Sociology from Olabisi Onabanjo University has equipped me with a deep understanding of audience behavior, which I leverage to enhance customer engagement and retention.

As I continue to grow in my career, I am eager to combine my digital expertise with my customer-first approach to help organizations succeed. I thrive in collaborative environments and am committed to delivering results that align with company goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Finebricks Properties and Investment Limited

Oct 2024 - Present (8 months)

Composed and dispatched emails to over 200 clients, and managed the company's event calendar to ensure an organized workflow. Provided exceptional customer support, ensuring client satisfaction through timely and accurate responses.

Customer Support Social Media Marketing Client Relationship Management Google Workspace

Front Desk Office

Homelink Global Realty

Jul 2024 - Sep 2024 (2 months)

Welcomed and assisted clients, ensuring a professional and organized front office experience. Managed schedules and handled correspondence to support office efficiency.

Customer Service Administrative Support Scheduling Correspondence Management Office Management

Education

Degrees, certifications, and relevant coursework

Olabisi Onabanjo University

B.S.C. in Sociology, Sociology

Studied Sociology at Olabisi Onabanjo University, gaining a comprehensive understanding of societal structures and human behavior. Developed strong analytical and research skills through coursework and projects.