At Estenife Laundry Service, I handled customer enquiries about laundry services, bookings, pickups, and deliveries. I provided service updates and helped customers understand procedures.
I also listened to complaints and worked to resolve issues professionally, recording requests and keeping service information accurate.
At Dr. Abbey Akinoshun Foundation, I responded to chat and email enquiries about charitable programmes, available support, and application procedures. I followed up when needed and directed people to the appropriate individuals or departments.
My BSc in Psychology informs how I approach customer support, including sensitive enquiries. I use Freshdesk, Hubspot CRM, Gmail, Microsoft Outlook, WhatsApp Business, and Microsoft Teams.
