FZFarid Zeynalov
@faridzeynalov
Experienced IT specialist and technical support leader skilled in infrastructure, DevOps, and customer-facing solutions.
AzerbaijanWhat I'm looking for
I am an IT specialist with extensive hands-on experience in technical support, system administration, and infrastructure management across SaaS, fintech, and telecom environments.
I lead and develop technical support teams, implement KPIs and SLAs, automate workflows, and improve service quality while coordinating cross-functional work with engineering and product teams.
Technically, I administer Windows and Linux servers, virtualisation and container platforms, networking and security gateways, databases, monitoring systems, and CI/CD pipelines, and I integrate and support CRM and payment systems.
I focus on clear client communication, practical problem solving, continuous learning, and building automated, scalable support processes that reduce incidents and improve customer experience.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
I2CRM
Apr 2025 - Present (8 months)
Provide CRM technical support (amoCRM, Bitrix24), resolve client issues via remote access and calls, and document/forward critical incidents to engineering to ensure positive customer experience.
Technical Support Specialist
Emerging Travel Group
Mar 2018 - Apr 2025 (7 years 1 month)
Led technical support operations across L1–L3, managed teams including remote staff, implemented KPIs and SLAs, and automated processes to improve support quality and incident resolution.
Education
Degrees, certifications, and relevant coursework
Jalal-I
Certificate, Technical Support and Backend Development
2021 - 2021
Completed Technical Support and Backend Development course as a Technical Support Specialist and Backend Developer.
AIAzerbaijan State University of Oil and Industry
Master of Science, Information Systems and Technologies
Master’s degree studies in Information Technologies, Information Systems and Technologies.
AIAzerbaijan State University of Oil and Industry
Bachelor of Science, Information Systems and Technologies
Higher technical education in Telecommunications, Radio Engineering, and Information Systems and Technologies.
Dip Academy
Certificate, Frontend Development
2023 - 2023
Completed a Frontend Development course and earned Frontend Developer credential in 2023.
AIAzerbaijan State University of Oil and Industry
Doctor of Philosophy, Information Systems and Technologies
PhD (Doctoral) program in Information Technologies, Information Systems and Technologies.
Tech stack
Software and tools used professionally
Postman
OpenAPI
Blockchain
Telegram API
GitHub
GitLab
Kubernetes
Docker Compose
GitHub Actions
GitLab CI
AmoCRM
MySQL
PostgreSQL
MongoDB
Google Docs
Gmail
Node.js
Spring Boot
Next.js
Telegram
Zendesk
Chrome DevTools
Terraform
Jira
React Query
Webpack
JavaScript
PHP
JSON
PowerShell
AWK
XML
HAProxy
Graylog
Bugfender
Loki
Kafka
Grafana
Prometheus
Zabbix
Nagios
Wireshark
PRTG
ZyXel
Sequelize
Ubuntu
Debian
Linux
iOS
macOS
Windows
Windows Server
Trello
ClickUp
GraphQL
Prisma
OData
gRPC
Elasticsearch
OpenSearch
Mimecast
WordPress
Ansible
Zustand
sso
OpenVPN
VirtualBox
NGINX
Zapier
Wix
Sonicwall
FortiAnalyzer
HelpDesk+
Avaya
Root Cause
Gaia
SOLIDWORKS
SQL
Citrix
FreshDesk
Clickhouse
AutoCAD
Astro
Nx
Bash
Framer Motion
Enhance
Make
Availability
Location
AzerbaijanAuthorized to work in
Job categories
Skills
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