Open to opportunities

Farida User

@faridauser

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Administrative and customer support professional driving operational efficiency.

Nigeria

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What I'm looking for

I seek a role where I can deliver excellent customer support, improve processes, manage client communications, and grow into broader operations or communications responsibilities in a collaborative workplace.

I am an administrative and customer support professional with over three years' experience supporting executives, managing client communications, and coordinating operations across private and public sectors. I focus on timely responses, accurate record-keeping, and improving customer satisfaction.

At my own natural goods brand, I managed digital customer inquiries and order processing, improved digital filing efficiency by 40%, and coordinated product launches and workshops to boost engagement. Previously, I reduced response delays by 30% while supporting event logistics and vendor communications for a luxury events company.

In a government role, I drafted communications and reports for 5,000+ stakeholders, gathered customer feedback through interviews and surveys, and increased digital engagement by 25%. I bring strong documentation, CRM management, payment tracking, scheduling, and problem-resolution skills to roles that value service excellence and operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Professional

Current

Fridah’s Spice

Mar 2021 - Present (4 years 7 months)

Managed customer inquiries and orders across digital platforms and oversaw order processing and payment tracking, improving operational efficiency by 40% and supporting successful product launches and workshops.

Customer Service Order Processing Payment Tracking Shopify CRM Documentation Google Workspace MS Office

Personal Assistant

Chocolate Signatures Events

Jun 2021 - Jan 2022 (7 months)

Handled email correspondence, follow-ups and scheduling, reducing response delays by 30%, and supported event logistics and vendor communication to ensure seamless service delivery.

Scheduling Documentation Client Communication Time Management Remote Work

Communications Officer

Kaduna State Transport Regulatory Authority

Oct 2020 - Jun 2021 (8 months)

Drafted and edited communications and reports reaching 5,000+ stakeholders, managed client inquiries and feedback collection, and updated the agency’s digital presence to improve engagement by 25%.