Sanyaolu official User
@sanyaoluofficialuser
Customer-focused administrative professional with strong support skills.
What I'm looking for
I am a customer-focused administrative professional with over three years of experience delivering chat and email support, resolving inquiries with empathy, and ensuring high customer satisfaction. I excel at multitasking in fast-paced environments and managing digital communication tools.
In roles from Customer Support Intern to Administrative Assistant and Office Coordinator, I provided administrative support for teams of 20+, managed calendars, expense reporting, onboarding, and coordinated meetings and events. I have hands-on experience with Zendesk for issue tracking and escalations and have supported cross-department communication and collaboration.
I bring strong organization, attention to detail, and problem-solving skills, and I am committed to delivering clear, professional communication while improving processes and customer outcomes.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Arowwai Industries
Oct 2024 - Present (11 months)
Provides chat and email support to clients and staff, resolving inquiries promptly and assisting in organizing company events to ensure seamless execution.
Office Coordinator
Arowwai Industries
Jan 2024 - Sep 2024 (8 months)
Provided administrative support to a 20+ person team including calendar management, expense reporting, meeting coordination, and onboarding for new employees.
Customer Support Intern
Freelance
Jul 2022 - Dec 2023 (1 year 5 months)
Responded to customer inquiries via chat and email using Zendesk, assisted with issue tracking and escalations to the support team to improve resolution workflow.
Education
Degrees, certifications, and relevant coursework
Lead City University
Bachelor of Science, Psychology
Completed a Bachelor of Science in Psychology with coursework focused on psychological principles relevant to customer support and organizational behavior.
Availability
Location
Authorized to work in
Job categories
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