Farheen Siddiqui

I’m a dynamic QSR operations professional with 4+ years of qualitative experience across on-field marketing, management, and training in the hospitality industry. I focus on improving operations, impacting business growth, and maximizing profits through strong procedure development, service standards, and effective control measures.

Currently, I’m a Trainee Restaurant Manager at TIM HORTONS (Owned by Apparel Group), handling the Epicuria Nehru Place store as a store leader—ensuring top-line performance, customer satisfaction, staffing, roaster management, and inventory/supplies management. Previously, as a GRE to Shift Manager, I maintained the brand image by resolving customer complaints, supported store Google ratings and platforms like Swiggy and Zomato, and led store audits including FSSAI, inventory audits, and International REV; I was also awarded “Best GRE Recognition” on PAN India level.

Before QSR, I worked at BYJU’S Learning and Development as a Business Development Executive, leading the south market through events, in-store volunteering, kiosk management across major retail locations, and market research for upcoming launches—while coordinating CRM and roster management. I bring IT proficiency in Operating Dynamics Business Central, Windows, and Microsoft Office (Excel, Word, PowerPoint), along with a strong, people-first approach to training and development.