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Puneet Singh

@puneetsingh3

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Duty Manager at PVR Friends who supervised a 16-person team and reduced inventory wastage by 3% at PVR Cinemas.

India

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What I'm looking for

I'm seeking an Assistant Store Manager role in a quick-service or casual-dining restaurant.

At PVR Friends, I was promoted from Shift Manager to Duty Manager and supervised a team of 16 across shifts. I planned schedules around show timings and footfall.

I supervised daily operations, including auditorium management, show monitoring, and the food counter. I also handled customer queries and complaints on the floor.

As a Duty Officer at PVR Cinemas, I reduced inventory wastage by 3% through daily and weekly stock management. I handled billing and sales using Rista POS and show scheduling with Showbiz.

At Lapino'z Pizza, I gained hands-on experience in food production, kitchen operations, and customer service. I hold a BHMCT degree with a specialization in food production, F&B service, and hospitality operations, and I'm pursuing a Master's in Digital Marketing & Operations Management.

Experience

Work history, roles, and key accomplishments

Duty Manager

PVR Friends

Jul 2026 - Sep 2026 (2 months)

Promoted from Shift Manager; led a team of 16 across shifts. Planned shift schedules, supervised daily operations, resolved customer queries, and ensured compliance with SOPs.

Team Supervision Shift Scheduling Inventory Management SOP Compliance Customer Service Corporate Trainer Rista POS Showbiz Excel

Duty Officer

PVR Cinemas

Jun 2025 - Jun 2026 (1 year)

Reduced inventory wastage by 3% through disciplined stock management. Supervised shift operations, handled billing on Rista POS, and resolved customer complaints.

Inventory Management Wastage Control Shift Operations Rista POS Showbiz Customer Complaint Resolution Corporate Trainer SOP Compliance

Operations & Job Trainee

Lapino'z Pizza

Jan 2025 - May 2025 (4 months)

Gained hands-on experience in food production, kitchen operations, and customer service in a fast-paced restaurant. Helped maintain hygiene, quality, and service-efficiency standards.

Food Production Kitchen operations Customer Service Hygiene Standards Quality Control Teamwork

Education

Degrees, certifications, and relevant coursework

Lovely Professional University

Master's, Digital Marketing & Operations Management

2026 -

Pursuing a Master's in Digital Marketing & Operations Management, expected to complete in 2026.

Innocent Hearts Institution

Bachelor of Hotel Management & Catering Technology, Hotel Management & Catering Technology

2021 - 2025

Grade: CGPA 8.69

Completed Bachelor of Hotel Management & Catering Technology with a CGPA of 8.69, specializing in Food Production, F&B Service, and Hospitality Operations.