@fareedkhan
Service Desk Technician at Compucom supporting Truist Financial Corporation, resolving 25–30 daily tickets across banking IT.
IndiaAt Compucom, I support Truist Financial Corporation employees by managing and resolving 25–30 IT support tickets daily through ServiceNow.
I handle Active Directory account support and deploy software packages with SCCM. I also resolve Microsoft 365 issues involving email, Teams, OneDrive, and SharePoint.
I troubleshoot VDI, network connectivity, and server issues in a high-availability banking environment while adhering to SLA and financial compliance standards.
Work history, roles, and key accomplishments
Compucom
Jan 2025 - Present (1 year 8 months)
Managed and resolved 25–30 IT support tickets daily using ServiceNow for Truist Bank employees. Provided Active Directory support, deployed software via SCCM, and resolved Microsoft 365, VDI, and network issues in a banking environment.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science
2020 - 2023
Grade: CGPA: 7.6 / 10
Bachelor of Science in Computer Science from Dr. Babasaheb Ambedkar Marathwada University, completed with a CGPA of 7.6/10.
Software and tools used professionally
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