At Wipro Ltd., I administered the Microsoft Intune endpoint management ecosystem, handling device enrollment, policy deployment, and security compliance across Windows, macOS, Chromebook, and mobile devices.
I resolved 50+ technical support tickets daily and managed incident troubleshooting and ticket lifecycles while meeting service-level targets. I also provided remote support for hardware and software issues.
As a Technical Support Engineer at Wipro Ltd., I supported Windows and macOS users, resolved hardware, software, and network issues, and helped install and upgrade computers and peripherals.
At IndusInd Bank Pvt. Ltd., I onboarded 100+ clients to digital and mobile banking platforms and maintained customer databases using CRM software. I also helped resolve account and portal issues in coordination with backend IT teams.
