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fardeen khan

@fardeenkhan1

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Aspiring IT Specialist with extensive customer service experience.

India

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

My name is Fardeen Khan, and I am an aspiring IT Specialist with a strong passion for the IT sector. With extensive experience in customer service and technical support roles, I have honed my skills in customer handling and technical assistance. My journey in the IT field began in 2020, and since then, I have been dedicated to building a successful career focused on continuous learning and growth.

Throughout my career, I have gained valuable experience working with reputable companies such as Conneqt Business Solutions, Infinity Outsourcing, Zomato, and Swiggy. My ability to communicate fluently in English, Hindi, and Urdu has allowed me to effectively engage with diverse customers, ensuring their needs are met with professionalism and care. I am committed to leveraging my skills and experiences to contribute positively to the IT sector.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Conneqt Business Solutions (Myntra Process)

Jan 2020 - Present (5 years 7 months)

Provided dedicated customer support for Myntra, resolving inquiries and ensuring customer satisfaction. Handled a high volume of customer interactions, demonstrating strong problem-solving and communication skills.

Technical Support Customer Support Problem Solving Communication

Customer Support Executive

Zomato Process

Assisted customers with their orders and inquiries related to the Zomato platform. Focused on providing quick and accurate support to enhance user experience.

Customer Support Order Management Problem Solving Communication User Experience

Customer Support Executive

Swiggy (Blended Process)

Managed a blended process, handling both customer service and operational tasks for Swiggy. Ensured smooth operations and customer satisfaction through effective support.

Customer Service Problem Solving Communication

Customer Support Executive

Infinity Outsourcing

Delivered effective customer service and technical assistance to clients. Managed various customer issues, ensuring timely and efficient resolutions.

Customer Service Technical Support Client Management Communication

Education

Degrees, certifications, and relevant coursework

Unknown University

Bachelor of Commerce, Computer Applications

2023 -

Currently pursuing a Bachelor of Commerce with a specialization in Computer Applications. Expected to graduate in 2026, focusing on the integration of business principles with computer technology.