Looking for a job

farah tabassum

@farahtabassum

Message

I optimize FinTech operations, client onboarding, compliance, and customer growth.

Bangladesh

Message

What I'm looking for

I'm looking to contribute my FinTech operations, client relationship management, compliance, and process-optimization experience to business growth initiatives in digital financial services.

At FundedNext, I lead business operations across KYC, payouts, customer support, reporting, and process improvement. I review 1,600+ verification requests monthly with 99% accuracy, process 500+ global trader payouts, and improved client satisfaction by 43% through workflow optimization.

Previously, I led a seven-member client experience team that generated $18,000+ in revenue and exceeded quarterly targets by 30%. I build scalable onboarding, training, dashboards, and operational processes that strengthen client relationships and support business growth.

Experience

Work history, roles, and key accomplishments

Current

Senior Executive, Business Operations

Current

FundedNext

Jan 2025 - Present (1 year 8 months)

Serve as DRI for Business Development KYC, reviewing 1,600+ verification requests monthly with 99% accuracy. Handle 500+ monthly payout disbursements and resolve 2,200+ support tickets, improving client satisfaction by 43%.

KYC Verification Payment Operations Customer Support Intercom Google Sheets Looker Metabase ClickUp Sana Loom Tango Compliance Fraud Detection Process Optimization Cross Functional Collaboration Training SOP Design Data Analysis Dashboarding

Executive, Client Experience

FundedNext

Mar 2022 - Dec 2024 (2 years 9 months)

Handled 1,500+ customer chats monthly via Intercom and LiveChat, leading a 7-member team to generate $18,000+ in revenue and exceed targets by 30%. Optimized account activation processes and administered Traqq workspaces for 54+ employees.