DSDH SMN
@delowersumon
Operations and client experience specialist bridging banking operations and MIS.
BangladeshWhat I'm looking for
I am a detail-oriented operations and client experience specialist with a strong background in banking operations, trade finance, and technical systems. I have a proven track record managing 100+ daily high-value transactions with 99.9% accuracy and maintaining SWIFT payment status integrity for international clients.
Currently pursuing an Executive MBA in MIS at the University of Dhaka, I combine financial compliance knowledge with practical technical skills including Python, cloud computing, and banking system operations. My hands-on experience includes RTGS, GL reconciliation, TT liquidations, and regulatory reporting to national systems.
I focus on client experience, data integrity, and process improvement, and I consistently deliver reliable reporting, archival management of LC lifecycle documents, and responsive multi-channel client support to strengthen trust and operational resilience.
Experience
Work history, roles, and key accomplishments
Data Entry (Trade Finance Operations)
United Commercial Bank
Jul 2024 - Present (1 year 6 months)
Executed 100+ daily RTGS and GL transactions for local export bill liquidations with 99.9% accuracy and maintained SWIFT payment status integrity for international clients. Liaised with Bangladesh Bank's Trade Finance Monitoring System and managed weekly archiving of high-value LC documentation for regulatory reporting.
Assistant Manager
Knock
Feb 2017 - Nov 2019 (2 years 9 months)
Managed multi-channel client communications and social media strategy to improve brand trust and retention, and implemented internal audit protocols for inventory security and sales tracking. Performed data analysis to support operational decisions and maintained data control processes.
Education
Degrees, certifications, and relevant coursework
UDUniversity of Dhaka
Executive Master of Business Administration, Management Information Systems
2026 -
Pursuing an Executive MBA in Management Information Systems to bridge financial compliance and technical systems.
Green University of Bangladesh
Bachelor of Science, Electrical and Electronics Engineering
2019 - 2022
Grade: 3.14 / 4.0
Completed a Bachelor of Science in Electrical and Electronics Engineering with a 3.14/4.0 GPA.
Dhaka City College
Higher Secondary Certificate, Science
2012 - 2014
Grade: 4.8 / 5.0
Completed Higher Secondary Certificate in Science with a GPA of 4.8/5.0.
Availability
Location
BangladeshAuthorized to work in
Portfolio
delower-sumon.github.io/portfolioJob categories
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