Open to opportunities

Steven Kiker

@stevenkiker

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Experienced healthcare operations leader specializing in program management, compliance, and site enablement.

United States

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What I'm looking for

I seek senior operational leadership roles in healthcare or site enablement where I can drive compliance, scale programs, mentor teams, and deliver measurable improvements in patient outcomes and financial performance.

I am a results-driven healthcare operations leader with extensive experience directing opioid treatment programs, clinical sites, and site-enablement initiatives across multi-site and multi-region settings. I consistently deliver compliance, operational improvements, and growth while managing cross-functional teams and budgets.

My achievements include leading CARF accreditations with no citations, increasing patient census well above projections, exceeding EBITDA targets, and developing processes that reduced incidents and improved patient outcomes. I combine regulatory expertise with hands-on leadership—hiring, training, and mentoring staff to sustain quality services.

I excel at implementing process improvements, driving adoption of site-facing technologies, negotiating service agreements, and coordinating recruitment and retention strategies. I seek roles where I can apply my operational, compliance, and people-management strengths to improve service delivery and drive measurable program growth.

Experience

Work history, roles, and key accomplishments

Current

Site Enablement Lead

Current

IQVIA

Nov 2021 - Present (4 years 2 months)

Manage coordination, planning, and implementation of site support, patient recruitment, and retention services for multi-region studies; drove site activation, staffing placement, and process improvements to meet project milestones and budget goals.

Clinical Operations Activation Patient Recruitment Contract Negotiation Process Improvement Invoicing Staffing

Program Director

Pyramid Healthcare

Jun 2021 - Nov 2021 (5 months)

Led daily operations of a 41-person detox center, implemented training and patient-rounding processes that resolved prior violations and improved outcomes by reducing discharges against medical advice.

Operations Management Regulatory Compliance Staff Training Budget Management Patient Outcomes Policy Development Incident Management Stakeholder Engagement

Program Director II

Colonial Management Group

Oct 2018 - May 2021 (2 years 7 months)

Oversaw operations and compliance for two opioid treatment programs, achieved 3-year CARF accreditation and grew patient census 42% above projections while exceeding EBITDA targets (6% in 2019, 8% in 2020).

Multi Site Management Regulatory Compliance Budgeting Community Outreach Revenue Growth

Program Director

Maric Healthcare

Jan 2016 - Oct 2018 (2 years 9 months)

Directed a 28-person clinic's daily operations, drove patient census growth from 897 to 1,033, implemented chart compliance audits and cash-handling procedures, and led the program to successful accreditations and audits.

Clinic Operations Auditing Change Management Cash Handling Accreditation

Program Director

Maric Healthcare

Oct 2014 - Jan 2016 (1 year 3 months)

Managed a 14-person clinic, improved patient census and safety by instituting new dosing procedures, and maintained positive audit results from DEA and state authorities.

Regulatory Compliance Process Improvement Staff Training

Substance Abuse Counselor

Maric Healthcare

May 2010 - Oct 2014 (4 years 5 months)

Provided person-centered treatment to a caseload of 50 patients, conducted assessments (ASAM, biopsychosocial), maintained chart compliance, and received a 2013 Clinical Services Excellence award for patient outcomes.

Counseling Regulatory Compliance Clinical Documentation Training Development