Open to opportunities

Falujo Bolanle

@falujobolanle

Message

I resolve patient support cases, streamline workflows, and improve healthcare service delivery.

Nigeria

Message

What I'm looking for

I'm looking to contribute my patient support, case coordination, workflow automation, and data analysis experience in a fast-paced healthcare or support environment focused on accurate case handling, service improvement, and continuity of care.

At Hadiel Health Technologies, I handle 100+ weekly patient and member inquiries across phone, email, and chat, resolving complaints, claims follow-ups, and coverage disputes against SLA targets.

I support prescription refill triage, benefits verification, refund approvals, and payment disputes while coordinating sensitive cases between members, providers, and internal teams across 10+ partner agency accounts.

I built Google Apps Script automation to track open cases and trigger due-date alerts, and I maintain an escalation-tracking system using complaint taxonomy and root-cause analysis to inform operational interventions.

Previously, I coordinated dental practice acquisition outreach and CRM records, and maintained 5,000+ clinical research data points while producing 200+ structured reports in a pharmacology department.

Experience

Work history, roles, and key accomplishments

Current

Case Officer

Current

Hadiel Health Technologies

Feb 2025 - Present (1 year 8 months)

Handle 100+ weekly patient and member inquiries via phone, email, and chat, resolving service complaints, claims follow-ups, and coverage disputes against SLA targets. Support prescription refill triage and manage escalated financial cases with full documentation.

Patient Support Member Support Prescription Refills Claims Verification Benefits Verification Complaint Handling De escalation Freshworks Freshsales Root Cause Analysis Workflow Automation Google Apps Script SLA Management

Practice Acquisition Assistant

Dental Service Organization

Mar 2023 - Jan 2025 (1 year 10 months)

Managed 50+ weekly outreach interactions with dental practice owners via email and chat, maintaining consistent, professional communication across time zones. Maintained detailed prospect records in Freshworks CRM and coordinated scheduling between clients and leadership.

Outreach Email Communication Chat CRM Freshworks Scheduling Workflow Automation Google Workspace

Data Analyst

Obafemi Awolowo College of Health Sciences

Sep 2020 - Sep 2022 (2 years)

Maintained accurate records across 5,000+ clinical research data points, upholding strict documentation and compliance standards. Produced 200+ structured summary reports for internal and cross-functional stakeholders.

Data Analysis Clinical Research Documentation Compliance Reporting