Open to opportunities

Falak Chopra

@falakchopra

Message

Results-driven MIS and technical support professional with 6+ years in sales and data management.

India

Message

What I'm looking for

I seek roles combining MIS/reporting and technical support within collaborative teams, offering growth, hands-on troubleshooting, and client-facing responsibilities.

I am a results-driven MIS executive and technical support specialist with over six years' experience across B2B and B2C sales, customer service, and IT support for US-based and international clients.

I consistently produce actionable MIS reports, troubleshoot hardware, software and network issues, and guide onsite technicians in real time to ensure timely, accurate installations and service activations.

I bring proven strengths in client relationship management, sales negotiation, process optimization and documentation, and I thrive in collaborative teams where I can drive measurable improvements in service delivery and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Technical Support Associate

Terrasparq Tech Pvt. Ltd.

Jul 2024 - Aug 2025 (1 year 1 month)

Provided remote technical support to US-based technicians and clients, guided onsite technicians for installations, and installed/configured routers, surveillance cameras, and network devices while maintaining ticket records and meeting 100% task completion deadlines.

Technical Support Networking Remote Support Ticketing Systems Client Communication

Account Executive

Pozitive Electricity & Gas Pvt. Ltd.

Aug 2022 - Jan 2024 (1 year 5 months)

Managed accounts end-to-end for residential and business clients, handled billing, transfers and outages, led B2B negotiations with SMEs for energy contracts, and consistently achieved sales targets through upselling and renewals.

B2B Sales B2C Sales Negotiation Account Management Billing Operations Client Relationship Management Sales Targets Renewals

Quality Analyst

Teleperformance

Jun 2021 - Jul 2022 (1 year 1 month)

Monitored and audited customer calls, trained agents on process compliance, and delivered sales pitches for Apple products while handling B2B procurement inquiries to improve quality and performance.

Quality Assurance Sales Coaching B2C Sales B2B performance reporting

Customer Care Executive

Teleperformance

Apr 2020 - Jan 2021 (9 months)

Resolved customer queries and technical issues for US-based SiriusXM clients via calls, chat and email, achieving high first-contact resolution through effective troubleshooting.

Customer Support Troubleshooting SiriusXM First Contact Resolutions Email Support Chat Support

Analyst - Sales & Technical Support

eClerx Services Ltd.

Aug 2018 - Dec 2019 (1 year 4 months)

Prepared and presented daily/weekly/monthly MIS reports and provided technical support for Comcast customers, troubleshooting home devices and supporting B2B large-scale device setups.

Excel Pivot Tables Technical Support Data Analysis Reporting