Fajuyigbe Oluwakemi

Manage inbound and outbound customer inquiries, complaints, and service requests across multiple channels, ensuring first-contact resolution and adherence to service level agreements. Handle escalated issues and maintain accurate CRM records.

Served as primary point of contact for client inquiries and complaints across phone, email, and in-person channels, ensuring prompt resolution and sustained client satisfaction. Coordinated stakeholder communication and maintained accurate customer records.

Managed office correspondence, prepared reports, coordinated meeting schedules, and maintained staff documentation and filing systems. Provided administrative support to management, improving office efficiency and reporting turnaround.

Performed daily reconciliation of stock transactions across regional and consolidated ERP reports, detecting discrepancies and escalating irregularities. Prepared monthly management reports on control gaps and process improvements.

Earned a Bachelor of Science in Education in Business Education from the University of Lagos in 2021.

Completed secondary education at Sofonix High School, obtaining the West African Senior School Certificate in 2015.