Open to opportunities

Awotedu Feyisope

@awotedufeyisope

Message

Dedicated electrical engineer with over 3 years of experience.

Nigeria

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

I am a dedicated Electrical Electronics Engineer with over 3 years of experience in delivering exceptional services and resolving customer disputes efficiently. My background includes a Bachelor of Engineering from Oduduwa University, where I honed my skills in customer relationship management and conflict resolution. I have a proven track record of maintaining customer satisfaction and contributing to the growth of the organizations I have worked with.

Throughout my professional journey, I have served in various roles, including Assistant to the Principal Manager at the Nigeria Electricity Regulatory Commission and Customer Care Representative at Ogo Oluwa Institute of Arts. My experience has equipped me with strong communication skills, multitasking abilities, and proficiency in Microsoft Office applications. I am adept at handling complex issues and ensuring that customer needs are met promptly and effectively.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Ogo Oluwa Institute of Arts

Jan 2023 - Jan 2024 (1 year)

Maintained and updated organizational charts, processed orders, and resolved customer complaints efficiently. Collaborated with team members to ensure compliance with company policies and improve service efficiency.

Customer Service Order Processing Team Collaboration Organizational Skills Communication Skills Time Management Problem Solving Microsoft Office Suite

Front Desk Officer / Personal Assistant

Olaoluwa & Son's

Jan 2022 - Jan 2023 (1 year)

Coordinated the executive’s calendar, scheduled meetings, and managed office supplies. Prepared presentations and reports, while handling personal tasks for the executive to ensure smooth operations.

Calendar Management Communication Skills Time Management Multitasking Budget Management Customer Service Problem Solving

Customer Care Representative

Nigeria Electricity Regulatory Commission

Jan 2021 - Jan 2022 (1 year)

Assisted customers with billing issues and payment-related questions while maintaining accurate customer records. Continuously improved knowledge to provide helpful advice and resolved customer dissatisfaction through effective solutions.

Customer Relationship Management Conflict Resolution Billing Data Entry Customer Satisfaction Communication Skills Problem Solving Microsoft Office Suite Time Management

Education

Degrees, certifications, and relevant coursework

Oduduwa University

Bachelor of Engineering, Electrical Electronics Engineering

Bachelor of Engineering (B.Eng) in Electrical Electronics Engineering. Dedicated and professional with over 3 years of experience in delivering exceptional services and resolving customer disputes or inquiries efficiently.