Open to opportunities

Faith Wanjiru

@faithwanjiru1

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Tech-savvy Executive Assistant with 7 years of strategic support experience.

Kenya

Message

What I'm looking for

I seek a role that values innovation and offers opportunities for growth.

I am a proactive Executive Assistant with over 7 years of experience supporting C-level executives in dynamic, high-growth environments. My expertise lies in streamlining operations, automating workflows, and optimizing productivity through innovative tools and technologies. I have a proven track record of managing executive calendars, inboxes, and communications with discretion and initiative.

In my recent role as Executive Assistant and Chief of Staff at Ellie George Crew, I acted as a strategic advisor to the CEO, overseeing significant real estate transactions and implementing new operational processes. My ability to leverage AI-powered platforms like GPT and Slack integrations has allowed me to enhance team communication and efficiency. I am passionate about driving client success and retention, as demonstrated in my role as a Customer Success Manager, where I exceeded KPIs by over $50,000.

Experience

Work history, roles, and key accomplishments

Executive Assistant | Chief of Staff

Ellie George Crew

Nov 2024 - Jul 2025 (8 months)

Acted as strategic advisor and gatekeeper to CEO, managing executive calendar, inbox, and meeting priorities. Leveraged Slack and Zapier to automate internal workflows and streamline team communication.

Executive Support Calendar Management Workflow Automation Slack Zapier Notion HubSpot FlexMLS KPI Tracking

Communications & Executive Support Assistant

Be Epic LLC

Dec 2023 - Nov 2024 (11 months)

Provided communications and calendar support to senior executives, including travel and stakeholder coordination. Handled executive correspondence, reports, and real-time messaging via Slack.

Communications Support Calendar Management Slack GPT

Administrative & Sales Assistant

Techno Brain BPOites

Jan 2022 - Dec 2023 (1 year 11 months)

Coordinated schedules, documentation, and CRM updates for sales and executive teams. Recognized for exemplary service, data accuracy, and workflow efficiency.

Administrative Support Sales Support CRM Management Scheduling Documentation

Customer Success Manager

Rash Curtis & Associates

Jan 2022 - Dec 2023 (1 year 11 months)

Managed service team and client relationships while tracking SLAs and quality metrics. Provided performance analytics and led customer retention strategies through automated communication flows.

Customer Success Client Relationship Management SLA Performance Analytics Customer Retention Team Leadership Debt Collection

Education

Degrees, certifications, and relevant coursework

Multimedia University of Kenya

Bachelor of Applied Communication, Corporate Communication

Completed a Bachelor of Applied Communication with a focus on Corporate Communication. Gained expertise in strategic communication, public relations, and media management.

Kenya Institute of Management

Diploma, Business Management

Obtained a Diploma in Business Management, covering essential business principles and practices. Developed skills in organizational management, finance, and marketing.

Google x The Open University

Certificate, Digital Marketing

Completed a Certificate in Digital Marketing, focusing on online marketing strategies and tools. Acquired skills in SEO, email campaigns, and digital advertising.

McKinsey Forward Program

Certificate, Core Business & Digital Skills

Participated in the McKinsey Forward Program, enhancing core business and digital skills. Gained insights into strategic thinking, problem-solving, and digital transformation.