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Faith Oloyede

@faitholoyede

Customer Operations Specialist at Ecobank Nigeria, resolving corporate client issues end to end and surfacing recurring service concerns.

Nigeria

Message

At Ecobank Nigeria, I manage corporate client relationships and serve as the primary point of contact for account queries, transaction issues, and service concerns. I take cases from intake through resolution, document interactions, and escalate when needed.

I coordinate with compliance, finance, and operations teams to resolve complex client issues and maintain accurate records in a regulated, fast-moving environment. I also flag recurring client concerns to help improve service delivery.

At His Grace Academy, I oversaw scheduling, procurement, documentation, and workflow monitoring. I handled complaints and escalations, contributing to a 20% increase in client retention and a 15% reduction in operational costs.

Across customer support, compliance, and remote executive assistance roles, I’ve managed customer workflows, maintained records, and helped identify recurring process issues. I hold an ISO 9001:2015 Lead Auditor Certification and have used Microsoft Office, Google Workspace, and Zoom in my work.

Experience

Work history, roles, and key accomplishments

Current

Corporate Relationship Manager

Current

Ecobank Nigeria

Jul 2026 - Present (3 months)

Manage a portfolio of corporate client relationships, serving as the primary point of contact for account queries, transaction issues, and service concerns. Coordinate across compliance, finance, and operations teams to resolve complex client issues and identify recurring concerns for process improvement.

Customer Relationship Management Issue Resolution Cross functional Coordination Compliance Documentation Escalation Management

Sales Executive

Cormart Nigeria Limited

Jan 2026 - Jul 2026 (6 months)

Met directly with customers to understand needs, present product offerings, and resolve inquiries, closing deals through relationship-driven follow-up. Conducted market surveys and managed the customer relationship pipeline from first contact through deal closure.

Sales Customer Relationship Management Market Research Pipeline Management Communication Skills

Internal Auditor & Compliance Officer

Dexterous Applied Training Institute

Jan 2025 - Oct 2025 (9 months)

Managed end-to-end documentation and compliance workflows under ISO 9001:2015 QMS standards, ensuring audit-ready records. Coordinated cross-functional communications, tracked action items, and produced structured reports to improve compliance accuracy and administrative efficiency.

ISO 9001 Compliance Audit Documentation Cross functional Coordination Process Improvement Reporting

Administrative Manager

His Grace Academy

Jan 2024 - Dec 2024 (11 months)

Oversaw daily operational functions including scheduling, procurement, documentation, and workflow monitoring. Led resolution of complaints and escalations, increasing client retention by 20% and reducing operational costs by 15%.

Administrative Management Scheduling Procurement Documentation Budget Management Customer Retention Escalation Management

Customer Representative

Crystal Safety and Training

Nov 2023 - Dec 2023 (1 month)

Managed daily customer inquiries and escalations, achieving a 70% boost in retention through proactive follow-ups and implementing a cancellation reduction strategy that cut churn by 40%. Maintained accurate company records and ensured compliance with internal administrative procedures.

Customer Support Escalation Management Retention Strategy Documentation Compliance

Virtual Executive Assistant

Freelance

Jul 2023 - Nov 2023 (4 months)

Coordinated schedules, communications, documentation, and travel logistics across multiple clients using Microsoft Office, Google Workspace, and Zoom. Tracked project deadlines and follow-up items with precision, maintaining organized digital filing systems.

Microsoft Office Google Workspace Zoom Scheduling Travel Coordination Documentation Project Tracking

Laboratory Assistant (Intern)

Dee Goodnews Hospital

Aug 2021 - Nov 2021 (3 months)

Documented procedures and results with high accuracy, organized patient records using Microsoft Excel, and assisted in inventory management and procurement of laboratory supplies.

Excel Documentation Inventory Management Procurement Laboratory Procedures