Faith Njoki

Sales & Customer Experience Lead Boosted brand visibility by 35% and expanded active online community reach through targeted digital marketing, tailored social media content, and strategic promotion.

Increased repeat customer purchases by 20% by driving end-to-end customer engagement, optimising inquiry response times, and enhancing packaging/delivery workflows.

Streamlined inventory management operations and tracked overhead expenses to reduce stock discrepancies and stockouts by 15%.

Managed full-cycle bookkeeping and monitored profit/loss metrics, delivering actionable financial summaries that increased operational efficiency by 12%.

Red Cross Lead & Social Media Manager

Spearheaded digital engagement strategies across primary platforms over 12 months, achieving a 40% increase in audience interaction and brand loyalty.

Coordinated community health outreach programmes and humanitarian initiatives in direct collaboration with executive leadership and volunteer teams.

Maintained participant logs, attendance databases, and activity reports with high precision, ensuring 100% compliance with data confidentiality standards.

Supervised and scheduled volunteer teams, significantly improving task execution and event deployment workflows.