Open to opportunities

Jemima Ngankem

@jemimangankem

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Detail-oriented social media manager with a passion for brand engagement.

Kenya

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What I'm looking for

I seek a dynamic role in digital marketing that fosters creativity and growth.

I am a detail-oriented and creative social media manager with a strong background in digital marketing, brand engagement, and administrative support. My results-driven approach allows me to craft compelling stories, build active communities, and leverage analytics to drive strategic marketing decisions. I thrive on combining strategic thinking with hands-on execution to create content that connects and coordinate events that stand out.

In my recent role as Events Coordinator & Social Media Manager at 7 Degrees Restaurant, I successfully promoted services and event offerings, increasing revenue through effective upselling. I managed social media pages, crafted engaging content, and optimized strategies based on performance metrics. My experience as a Social Media & Brand Engagement Manager involved managing end-to-end social media strategies for e-commerce clients, enhancing brand visibility and customer engagement through curated campaigns and interactive formats.

With a strong foundation in customer experience and administrative support, I have built strong relationships with clients and ensured smooth operations in various roles. I am committed to bringing both structure and creativity to every task, always with a people-first mindset.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant (Volunteer)

Current

Dagoretti Corner Children Care Programme

Sep 2023 - Present (1 year 8 months)

Provided administrative support for a children's care program, coordinating activities and managing documentation. Assisted in fundraising initiatives and maintained communication with stakeholders.

Administrative Support Coordination Fundraising Documentation Management

Events Coordinator & Social Media Manager

7 Degrees Restaurant

Jan 2024 - Dec 2024 (11 months)

Managed events and social media for a restaurant, enhancing guest experiences and promoting services. Coordinated themed events, handled logistics, and optimized social media content strategies based on analytics.

Social Media Management Event Coordination Customer Engagement Content Creation Analytics

Social Media & Brand Engagement Manager

Contract-Based (Freelance via Upwork)

May 2023 - Jul 2023 (2 months)

Developed and executed social media strategies for an e-commerce client, focusing on brand visibility and customer engagement. Created content across platforms and analyzed performance metrics to refine strategies.

Social Media Strategy Content Creation Performance Analytics Community Management Email Marketing

Customer Experience & Sales Assistant

BB Collection

Dec 2022 - Apr 2023 (4 months)

Provided personalized customer service, enhancing sales through tailored recommendations. Managed inventory and administrative tasks to support smooth operations and improve efficiency.

Customer Service Sales Inventory Management Administrative Support

Intern - Administrative Assistant

Luxrose Concierge

Jan 2022 - Jun 2022 (5 months)

Supported administrative operations by managing schedules, organizing documents, and assisting with HR and finance tasks. Enhanced workflow efficiency through proactive project contributions.

Administrative Support Document Management Scheduling Microsoft Office Suite

Education

Degrees, certifications, and relevant coursework

ALX Africa

Pathway program, Business and Leadership

Engaged in an 8-month intensive program focused on communication, critical thinking, and leadership, while enhancing problem-solving and entrepreneurship skills to drive innovation and business growth.

ALX Africa

Virtual Assistant Programme, Virtual Assistance

Specialized in organization, communication, and productivity, with expertise in email management, scheduling, data entry, and CRM tools to streamline operations.