I'm currently supporting customers at Teleperformance Kenya, handling inbound and outbound calls, responding to emails, resolving issues, and escalating cases to the relevant teams.
I've delivered frontline customer service at The Sultan Center in Kuwait and Lulu Hypermarket in Qatar, assisting customers with purchases, promotions, inquiries, complaints, loyalty programs, and store services.
My hospitality background includes waitress and receptionist work at Dusit D2 Hotel and Mombasa Beach Hotel. I bring clear communication, organization, problem-solving, time management, and a calm approach to busy customer-facing environments.
