Klara martina Perfume shop
@klaramartinaperfumes
E-commerce specialist managing TikTok Shop, Shopee, and Lazada operations, and running a perfume brand from store setup to fulfillment.
PhilippinesWhat I'm looking for
I manage my perfume brand’s e-commerce operations, from product sourcing and branding to online sales. I handle TikTok Shop setup, promotions, vouchers, product listings, inventory, and fulfillment.
As an E-commerce Customer Support Specialist for Lazada, Shopee, and TikTok Shop, I handled customer inquiries, order tracking, returns, refunds, and complaints. My work received a 95% customer satisfaction rating.
I also coordinated with logistics partners and maintained records of transactions, sales reports, and promotional campaign performance.
Earlier, I worked as a Cashier at SM Mall, processing transactions and reconciling POS records. I’m seeking remote, full-time work with a flexible schedule aligned with CET.
Experience
Work history, roles, and key accomplishments
Owner & E-commerce Manager
Perfume Business
Jan 2023 - Present (3 years 9 months)
Founded and manage a perfume brand, overseeing product sourcing, branding, and online sales. Manage TikTok Shop store setup, inventory, pricing, packaging, and order fulfillment.
E-commerce Customer Support Specialist
Lazada | Shopee | TikTok Shop
Jan 2024 - Dec 2025 (1 year 11 months)
Managed customer inquiries with 95% satisfaction rating, handled order tracking, returns, refunds, and complaint resolution, and coordinated with logistics partners for timely deliveries.
Cashier
SM Mall
Jan 2022 - Dec 2024 (2 years 11 months)
Processed daily cash transactions and reconciled POS records with 100% accuracy, serving 100+ customers daily with professional and friendly service.
Education
Degrees, certifications, and relevant coursework
Philippine College University of Philippines
Bachelor's Degree, Business Management and Marketing
Pursuing a degree in Business Management and Marketing with expected completion in 2022.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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