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@drashtihakani
Customer-focused professional with strong communication and management skills.
I am a dedicated professional with a strong background in customer service and financial solutions. Currently, I work as a Loan Lending Specialist at Fairstone Financial, where I excel in providing best-in-class service to customers, ensuring they feel understood and supported in their financial journeys. My role involves building trust and maintaining ongoing relationships while meeting and exceeding sales targets through effective communication and personalized lending solutions.
Previously, I served as a Cash Balancer and Customer Service Manager at Canadian Tire, where I honed my administrative and accounting skills, including experience with QuickBooks. My ability to manage teams and focus on customer satisfaction has been a key factor in my success. I have also held supervisory roles in the food service industry, where I developed strong leadership skills and a commitment to delivering exceptional service.
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Work history, roles, and key accomplishments
Fairstone Financial
Jul 2024 - Present (1 year 4 months)
Provided best-in-class customer service, building trust and relationships while responding promptly to inquiries and applications. Met and exceeded targets by soliciting new business, effectively gathering information for personalized lending solutions, and managing overdue accounts with empathy. Maintained integrity by adhering to policies, ensuring documentation accuracy, managing payments, and
Canadian Tire
Apr 2021 - Nov 2023 (2 years 7 months)
Managed daily financial operations including cash balancing, report generation (daily/month-end), and transaction recording using QuickBooks. Oversaw administrative tasks such as scheduling cashiers, managing accounts receivable/payable, and communicating for sales and decision-making. Led the customer service team, focusing on satisfaction, handling returns/exchanges, and managing front-end merch
Landmark Cinema
May 2019 - Sep 2021 (2 years 4 months)
Greeted customers and provided assistance with movie tickets and food orders, ensuring high levels of customer satisfaction. Managed concession operations, including cleaning during and after sets and refilling stock as needed. Oversaw daily tasks and operations as an Assistant Manager.
Tim Hortons
Aug 2020 - May 2021 (9 months)
Provided efficient customer service by serving food and beverages, taking orders (including drive-thru), and preparing drinks. Maintained cleanliness and stock levels, assisted customers, and managed front-of-house operations. Supervised staff by preparing duties and ensuring timely completion of tasks.
Degrees, certifications, and relevant coursework
Post Degree Diploma, Business Management
Completed a Post Degree Diploma focusing on Business Management principles. Studied core concepts relevant to managing business operations.
Bachelor of Commerce, Advance Accounting and Basic Auditing Commerce
Pursued a Bachelor's degree in Commerce with a focus on Advanced Accounting and Basic Auditing. Gained foundational knowledge in commercial practices and financial principles.
Software and tools used professionally
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