Drashti Hakani

Provided best-in-class customer service, building trust and relationships while responding promptly to inquiries and applications. Met and exceeded targets by soliciting new business, effectively gathering information for personalized lending solutions, and managing overdue accounts with empathy. Maintained integrity by adhering to policies, ensuring documentation accuracy, managing payments, and

Managed daily financial operations including cash balancing, report generation (daily/month-end), and transaction recording using QuickBooks. Oversaw administrative tasks such as scheduling cashiers, managing accounts receivable/payable, and communicating for sales and decision-making. Led the customer service team, focusing on satisfaction, handling returns/exchanges, and managing front-end merch

Greeted customers and provided assistance with movie tickets and food orders, ensuring high levels of customer satisfaction. Managed concession operations, including cleaning during and after sets and refilling stock as needed. Oversaw daily tasks and operations as an Assistant Manager.

Provided efficient customer service by serving food and beverages, taking orders (including drive-thru), and preparing drinks. Maintained cleanliness and stock levels, assisted customers, and managed front-of-house operations. Supervised staff by preparing duties and ensuring timely completion of tasks.

Completed a Post Degree Diploma focusing on Business Management principles. Studied core concepts relevant to managing business operations.

Pursued a Bachelor's degree in Commerce with a focus on Advanced Accounting and Basic Auditing. Gained foundational knowledge in commercial practices and financial principles.