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@faithinyang
Executive-level administrative and customer experience specialist driving operational efficiency.
I am an experienced executive assistant and customer experience professional with over six years supporting Founders, CEOs, and leadership teams across remote and onsite environments. I specialize in calendar and email management, SOP implementation, project workflows, and CRM operations to free leaders to focus on strategic priorities.
Throughout my career I improved client experience and executive productivity at organizations including JumpStartHR, Libwritten Court Reporters Services, and Loslin Medical Care by leveraging tools such as Microsoft Office Suite, Google Workspace, HubSpot CRM, QuickBooks, Asana, GoHighLevel, and Slack. I designed customer journeys, created follow-up and feedback systems, mapped processes to reduce churn, and turned discovery meeting outcomes into actionable projects with timely cost estimates.
I bring strong communication, discretion, emotional intelligence, and a track record of anticipating needs and collaborating across functions to deliver results in fast-paced settings. I am focused on contributing to business growth through efficient executive support and exceptional customer-centric operations.
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Work history, roles, and key accomplishments
JumpStartHR
Nov 2023 - May 2025 (1 year 6 months)
Designed and executed customer experience and CRM strategies that improved engagement and pipeline organization; converted leads and implemented SOP-driven workflows to increase project onboarding speed and upsell opportunities.
Libwritten Court Reporters Services
Jun 2022 - Oct 2023 (1 year 4 months)
Coordinated project planning, scheduling, and executive logistics, maintained project documentation and status reporting to ensure on-time delivery and clear stakeholder communication.
Loslin Medical Care
Mar 2018 - May 2022 (4 years 2 months)
Supported the CEO and leadership team by managing calendars, travel, communications, and confidential records, improving executive productivity and customer engagement processes.
Degrees, certifications, and relevant coursework
Bachelor of Science, Sociology
Grade: Second Class Upper Division
Completed a Bachelor of Science in Sociology, graduating with Second Class Upper Division in 2017.
Software and tools used professionally
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