Open to opportunities

OLAMIDE User

@olamideuser1

Message

Trusted executive assistant and customer operations specialist who streamlines processes and protects leadership focus.

Nigeria

Message

What I'm looking for

I seek roles as a trusted right hand to executives or in customer operations where discretion, proactive problem-solving, and process improvement are valued.

I am a high-trust operations professional combining executive assistance, customer operations, and brand strategy to protect leadership focus and drive consistent results. I deliver reliable, discreet support by translating complex information into clear, actionable outcomes and improving systems to boost team efficiency.

My achievements include improving operational data accuracy to 99.5%, reducing data retrieval time by 40%, and lowering repeat customer complaints by 30% through proactive case ownership. I bring strong judgment, calm execution, and a commitment to continuous process improvement in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Administrative Officer

Current

AGS

Jan 2024 - Present (2 years)

Improved operational data accuracy to 99.5% through structured validation checks and recurring audits, and reduced data retrieval time by 40% by standardizing digital filing systems to support management decision-making.

Data Validation Database Management Documentation Google Workspace Microsoft Excel Process Optimization Reporting Confidentiality

Brand Strategist

Multicore

Jan 2023 - Jan 2024 (1 year)

Conducted market and audience research to inform brand positioning and produced SEO-optimized content aligned with business objectives while supporting operations through documentation and campaign tracking during NYSC placement.

Brand Strategy Content Writing SEO Content Management Systems Market Research Reporting Documentation Google Workspace

Executive Assistant

Carthena Advisory

Jan 2021 - Dec 2023 (2 years 11 months)

Acted as primary gatekeeper for executive communications, filtering 50+ weekly requests and reducing scheduling conflicts by 35% through strategic calendar management while owning customer cases end-to-end to lower repeat complaints by 30%.

Executive Support Calendar Management Customer Relations CRM Microsoft Office Google Workspace Process Improvement

Education

Degrees, certifications, and relevant coursework

National Open University of Nigeria

Bachelor of Science, International Relations

2023 -

Enrolled in a Bachelor of Science in International Relations program to develop understanding of global affairs and policy relevant to organizational strategy.

University of Lagos

Bachelor of Arts, English

2017 - 2023

Completed a Bachelor of Arts in English, focusing on communication, writing, and critical analysis to support roles in content strategy and executive support.