Faith Ingabire
@faithingabire
I’m a sales and ticketing professional who delivers customer care and measurable growth.
CameroonWhat I'm looking for
I bring experience across airline sales, ticketing, reservations, and customer care, with strong multilingual communication (English, French, Kinyarwanda, Swahili) and a multicultural customer focus. I’m known for staying organized under pressure while keeping clients informed and satisfied.
I’ve driven sales results through targeted prospecting, client persuasion, and retention, including building and maintaining a database of important clients and sharing company innovations to keep relationships active. With airline and travel partners, I handled sales visits, reporting, and follow-up that boosted both sales and the company’s image.
On the travel operations side, I support end-to-end client needs—enrolling passengers in Dream Miles loyalty, handling reservations and ticket selling using Amadeus and related systems, and advising clients on flights in the main office, at the airport, and with customer authorities. I also provide travel/visa assistance and manage administrative work such as receiving letters and preparing/editing professional documents.
I add operational value through logistics and compliance exposure, including customs clearing and air freight support duties like calculating shipping costs and taxes/tariffs and assisting with clearing cargo from seaports/airports. I’m motivated to join a team where travel, sales, and customer service excellence are measured—and improved—every day.
Experience
Work history, roles, and key accomplishments
Sales & Marketing Intern
RwandAir
Nov 2021 - Jan 2022 (2 months)
Handled airline ticketing, reservations, and customer service, including enrolling passengers in the Dream Miles loyalty program using Althea Amadeus. Managed incoming letters and other administrative tasks while supporting marketing activities.
Customs & Air Freight Intern
Gadjosfa Sarl
Mar 2021 - Aug 2021 (5 months)
Supported customs-clearing and air-freight transit operations by reporting shipment progress and assisting clients with cargo clearance. Organized client freight charge transactions and calculated shipping costs, taxes, and tariffs.
Sales & Ticketing Trainee
Highlands Travel Services
Jan 2016 - Present (10 years 5 months)
Worked as a trainee sales and ticketing agent handling reservations and ticket selling while providing customer care and client orientation. Supported customer inquiries, performed sales prospecting, and prepared reporting and operational assistance for management.
Education
Degrees, certifications, and relevant coursework
Customs Clearing and Air Freight Agent (Attestation)
Attestation, Customs Clearing and Air Freight
2021 -
Obtained an attestation as a Customs Clearing and Air Freight Agent.
IATA (Ground Operations)
IATA Certificate, Ground Operations
2019 -
Obtained an IATA Certificate in Ground Operations.
IATA (Serving Travel Customer)
IATA Certificate, Travel Customer Service
2019 -
Obtained an IATA certificate in Serving Travel Customers.
IATA (Airline Marketing and Management)
IATA Certificate, Airline Marketing and Management
2019 -
Obtained an IATA certificate in Airline Marketing and Management.
Institut Supérieur de Transport, Tourisme, Affaires et Management
IATA Diploma - Foundation in International Travel and Tourism, International Travel and Tourism (IATA/UFTAA)
2016 -
Obtained an IATA/UFTAA Diploma: Foundation in International Travel and Tourism through ISTTAM.
SITAGABRIEL System (Rwandaair GSA)
Training Program, Airline Ticketing/Systems
2014 - 2015
Received training in the SITAGABRIEL system through Rwandaair GSA, based in Bonanjo/Douala.
Highlands and Travel Services (Akwa, Douala)
Training Program, Ticketing and Travel Services (Amadeus)
2013 -
Completed training in ticketing and travel services selling using the Amadeus system.
ORTJ (Kigali)
Training Program, Computer Science and Secretariat Skills
1995 -
Trained in computer science and secretariat skills and duties at ORTJ in Kigali.
Kigezi High School (Kabale)
GCE Advanced Level, Arts and Sciences (GCE A-Level subjects)
1989 -
Completed secondary studies and earned a GCE Advanced Level in Arts, English, Maths, Geography, and Physics.
Primary studies program, Kigali
Primary Education, Primary Education
1982 -
Completed primary studies in Kigali, Rwanda over a multi-year program.
Availability
Location
CameroonAuthorized to work in
Job categories
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