Faith Eghwere

I am a dedicated and empathetic Customer Care Representative with hands-on experience responding to inquiries via phone, email, and chat. I prioritize clear communication and active listening to resolve issues and build customer trust.

At KONGA.CO I resolved complaints efficiently and maintained accurate CRM records, contributing to an 85% customer satisfaction rating. I proactively reduced complaint resolution time by 50% through follow-up improvements.

I collaborate closely with teammates to improve service delivery, reduce response times, and train new hires on customer service best practices. I was recognized as Employee of the Month for outstanding customer service performance.

I hold a Bachelor of Science in Marketing from Delta State University, Abraka, and bring strong conflict resolution, time management, and multitasking skills to roles that value customer loyalty and continuous service improvement.