Open to opportunities

Faith Ebong

@faithebong

Message

Certified Salesforce Administrator driving IT efficiency and user success.

United States

Message

What I'm looking for

I seek a collaborative role where I can apply Salesforce and IT support skills to improve systems, train users, and drive operational efficiency while growing my technical and project management responsibilities.

I am a results-driven IT Program Assistant with hands-on experience managing Salesforce administration, user access, reporting, and data management to ensure system stability and business continuity.

At Community Health Choice I gathered stakeholder requirements, implemented tailored Salesforce solutions, provided user training, and rapidly troubleshot hardware and software issues to minimize downtime and improve productivity.

I bring strong problem-solving, project management, and customer-service skills, backed by A+ certification and multiple Salesforce certifications, and I collaborate effectively across cross-functional teams to deliver measurable improvements.

Experience

Work history, roles, and key accomplishments

Current

Supplemental IT Program Assistant

Current

Community Health Choice

Jan 2023 - Present (2 years 8 months)

Manage Salesforce profiles, roles, and user access while gathering stakeholder requirements and implementing tailored Salesforce solutions; provide data management, reporting, documentation, user training, and timely troubleshooting to minimize downtime.

Salesforce Administration Access Management Requirements Management Reporting Data Management Troubleshooting User Training Documentation

Supplemental IT Program Assistant

Community Health Choice

Sep 2022 - Jan 2023 (4 months)

Provided service desk support by troubleshooting hardware and software issues, documenting incidents and service requests, and collaborating with cross-functional teams to implement proactive technical solutions and ensure timely resolution.

Help Desk Support Ticketing Cross Functional Collaboration Customer Service

Style Concierge

Ouch Fashion Company

Feb 2017 - Aug 2017 (6 months)

Delivered proactive customer service and sales support by managing appointments and orders, providing style advice, and resolving customer concerns to foster strong client relationships and exceed satisfaction targets.

Customer Service Sales Support Appointment Management Order Management Client Relations Communication