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@faithebong
Certified Salesforce Administrator driving IT efficiency and user success.
United StatesI am a results-driven IT Program Assistant with hands-on experience managing Salesforce administration, user access, reporting, and data management to ensure system stability and business continuity.
At Community Health Choice I gathered stakeholder requirements, implemented tailored Salesforce solutions, provided user training, and rapidly troubleshot hardware and software issues to minimize downtime and improve productivity.
I bring strong problem-solving, project management, and customer-service skills, backed by A+ certification and multiple Salesforce certifications, and I collaborate effectively across cross-functional teams to deliver measurable improvements.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Community Health Choice
Jan 2023 - Present (2 years 10 months)
Manage Salesforce profiles, roles, and user access while gathering stakeholder requirements and implementing tailored Salesforce solutions; provide data management, reporting, documentation, user training, and timely troubleshooting to minimize downtime.
Community Health Choice
Sep 2022 - Jan 2023 (4 months)
Provided service desk support by troubleshooting hardware and software issues, documenting incidents and service requests, and collaborating with cross-functional teams to implement proactive technical solutions and ensure timely resolution.
Ouch Fashion Company
Feb 2017 - Aug 2017 (6 months)
Delivered proactive customer service and sales support by managing appointments and orders, providing style advice, and resolving customer concerns to foster strong client relationships and exceed satisfaction targets.
Degrees, certifications, and relevant coursework
HCA+ Certification, Information Technology
Completed A+ Certification at Houston Community College in 2022 focused on foundational IT hardware and software skills.
Bachelor of Arts, Political Science
Earned a Bachelor of Arts in Political Science from the University of Calabar, completed in 2013.
Software and tools used professionally
United StatesYou can contact Faith and 90k+ other talented remote workers on Himalayas.
Message Faith
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