Open to opportunities

Faith Colins

@faithcolins

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Experienced luxury retail professional passionate about exceptional customer experiences.

Canada

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What I'm looking for

I am looking for a role in a prestigious luxury store that values innovation and excellence, where I can leverage my skills to enhance customer experiences and drive sales.

I am a highly motivated luxury retail professional with over five years of experience in high-end fashion sales, visual merchandising, and customer relationship management. My journey in the luxury retail sector has equipped me with the skills to deliver exceptional shopping experiences, ensuring that every client feels valued and understood. I thrive in dynamic environments where I can leverage my passion for fashion to drive sales performance through personalized service and innovative merchandising strategies.

During my tenure at Christian Louboutin, I consistently achieved and surpassed individual sales targets while developing long-term relationships with VIP clients. My commitment to understanding clients' unique needs has allowed me to curate personalized shopping experiences that resonate with their preferences. At American Express, I further honed my skills as a Travel Consultant, creating bespoke itineraries and providing 24/7 support to ensure seamless travel experiences for my clients. I am eager to contribute to a prestigious luxury store and uphold the highest standards of excellence in a retail environment.

Experience

Work history, roles, and key accomplishments

Travel Consultant

American Express

Jun 2024 - Jul 2024 (1 month)

Leveraged extensive travel expertise to create customized itineraries, ensuring seamless travel experiences. Provided clients with access to exclusive perks and amenities, while acting as a dedicated travel concierge. Developed a reputation for impeccable customer service by offering tailored recommendations and curated travel advice.

Customer Relationship Management Upselling Cross Selling Problem Solving Team Collaboration Communication Inventory Management

Membership Concierge

Lifetime Athletic Vaughan

Nov 2022 - Oct 2023 (11 months)

Accountable for retaining clients while assisting over 70 clients daily. Provided billing support and resolved customer inquiries through various communication channels, ensuring high levels of customer satisfaction.

Customer Support Billing Support Communication Problem Solving Time Management Sales Support Team Collaboration Customer Engagement

Sales Associate

Christian Louboutin Yorkville

Jan 2020 - Apr 2022 (2 years 3 months)

Consistently achieved and surpassed individual sales targets while developing long-term relationships with VIP clients. Utilized effective sales techniques to maximize revenue and handled customer inquiries with professionalism.

Customer Service Relationship Management Upselling Cross Selling Communication Teamwork Performance Metrics

Education

Degrees, certifications, and relevant coursework

York University

Fashion

2018 - 2020

Utilize effective sales techniques, including upselling and cross-selling, to maximize revenue. Handle customer inquiries, complaints, and feedback with professionalism and efficiency.

St. Basils The Great College

High School Diploma

2012 - 2016

Completed High School Diploma with a focus on general studies.

Georgian College

Sales Associate, Sales

Consistently achieve and surpass individual sales targets, contributing to the store's overall performance. Excellent communication and interpersonal skills.