Looking for a job

Faith Chioma Duru

@faithchiomaduru

Message

I resolve customer issues across email, chat, phone, and CRM systems.

Nigeria

Message

What I'm looking for

I'm seeking remote customer support opportunities with SaaS, e-commerce, technology, online, or service-based companies that value excellent customer experiences, strong relationships, timely issue resolution, and customer retention.

I'm a Customer Support Specialist at lcyCool Concepts Enterprise, where I handle customer inquiries, concerns, follow-ups, and account information while maintaining accurate records and resolving issues.

With 4+ years supporting customers across retail, restaurant, and online business environments, I've managed orders, payments, delivery coordination, complaints, and retention through email, chat, phone, and CRM workflows.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

lcyCool Concepts Enterprise

Jan 2021 - Present (5 years 10 months)

Provided customer support by handling customer inquiries, concerns, follow-ups, and account information. Maintained accurate customer records, resolved issues, supported customer satisfaction and retention, and ensured responsive communication throughout the customer experience.

Customer Service Agent

PJ Restaurant

Feb 2025 - Jul 2025 (5 months)

Provided customer service through phone, chat, and social media, assisting with customer inquiries, orders, and concerns. Used CRM tools to maintain customer records, track orders, manage follow-ups, resolve issues, and support customer satisfaction and retention.

Customer Service

Delight Beverages

Dec 2017 - Dec 2020 (3 years)

Provided customer service to retail and individual customers, handling inquiries, orders, payments, and delivery coordination. Tracked orders, maintained customer and inventory records, resolved concerns, and followed up with customers to ensure satisfaction and encourage repeat business.