CJCharlii J
@charliij
Detail-oriented Business Systems Analyst driving process improvements.
ZimbabweWhat I'm looking for
I am a detail-oriented Business Systems Analyst with extensive experience in analyzing business needs and translating them into effective technology solutions. My proven track record includes driving process improvements and enhancing system functionality to support organizational goals. I excel in gathering requirements, conducting data analysis, and creating comprehensive documentation, including Business Requirement Documents (BRDs) and user stories.
Throughout my career, I have collaborated with cross-functional teams and stakeholders to ensure alignment on project objectives and deliverables. My strong communication and problem-solving abilities focus on delivering high-quality results that meet user needs and drive business success. I have successfully overseen projects from conception to completion, ensuring all milestones are met on time and within budget, which has significantly improved overall project success rates.
Experience
Work history, roles, and key accomplishments
Business Systems Analyst
Blackbaud
Aug 2022 - Apr 2025 (2 years 8 months)
Achieved significant process improvements and enhanced user experience by collaborating with stakeholders and conducting user research. Designed and implemented software solutions in Gainsight and Salesforce, boosting operational efficiency by 30%, while also overseeing projects, conducting UAT, and providing end-user training.
Business Systems Analyst II
DISYS Inc.
Mar 2022 - Jul 2022 (4 months)
Enhanced alignment of technology solutions with business needs by evaluating diverse requirements and developing complex solutions in collaboration with internal customers. Effectively communicated business problems and project strategies to stakeholders, driving timely delivery of products and achieving compliance with Accounting Standards Codification (ASC) 606. Conducted ad hoc data analysis to
CRM Business Analyst
MyTechBestFriend
Jan 2021 - Jan 2022 (1 year)
Increased departmental decision-making efficiency by building custom reports and dashboards in Salesforce and handling essential administrative tasks. Optimized product development and improved project tracking by collaborating with the product owner in Jira and building workflows in Jira and Azure DevOps. Created, reviewed, and approved Business Requirement Documents (BRDs), maintained critical p
Education
Degrees, certifications, and relevant coursework
CNCalifornia State University Northridge
Bachelor of Arts, Deaf Studies
Studied the principles and practices of Deaf Studies, focusing on culture, language, and communication methods. Gained knowledge in relevant academic areas.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Skills
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