Faith Akpan

I've supported customers at Club Wealth through email and live chat, managing concurrent conversations, troubleshooting recurring issues, and providing step-by-step guidance.

At Global Care Limited, I escalated technical issues to the development team, followed up with users on progress, and maintained organized customer and lead data in central CRM platforms. I also guided users through software tools so they could use products with confidence.

Previously at Defi Creators, I handled data entry, email communication, calendar management across time zones, and customer support via calls, messages, and emails.

With more than three years of remote support experience, I bring patience, clear communication, accurate documentation, and a commitment to high-quality customer experiences.