Open to opportunities

Faith Akinleke

@faithakinleke

Message

Empathetic customer service professional with strong administrative skills.

Nigeria

Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for professional growth.

I am a detail-oriented customer service professional with a passion for delivering exceptional service that drives customer satisfaction and loyalty. With a background in administrative support and data entry, I excel in resolving client issues and managing calendars effectively. My experience includes providing communication support at the International Institute of Tropical Agriculture, where I collaborated with teams to manage records and correspondence efficiently.

In my previous role as a Personal Assistant to the Pro Chancellor of AbdulKadir Kure University, I honed my skills in managing schedules, drafting reports, and ensuring smooth daily operations. Additionally, my experience as an Accounting Officer at Astral Media Enterprise allowed me to develop strong client communication skills, ensuring customer satisfaction through accurate recordkeeping. I am proficient in various CRM tools and digital office suites, which enhances my ability to support clients effectively.

Experience

Work history, roles, and key accomplishments

Current

NYSC Corp Member

Current

International Institute of Tropical Agriculture

Oct 2024 - Present (1 year 2 months)

Provided administrative and communication support to the research unit. Collaborated with teams to manage records and correspondence efficiently. Supported project documentation and client-related inquiries.

Administrative Support Communication Documentation Client Inquiries Collaboration

Personal Assistant

AbdulKadir Kure University

Jul 2023 - Jul 2024 (1 year)

Managed schedules, emails, and confidential correspondence. Drafted reports, handled logistics, and supported calendar management. Provided personalized assistance to ensure smooth daily operations.

Scheduling Logistics Coordination Calendar Management Administrative Support

Accounting Officer

Astral Media Enterprise

Aug 2021 - Jan 2024 (2 years 5 months)

Communicated with clients and vendors regarding payments and inquiries. Managed invoices, financial records, and responded to billing queries. Ensured customer satisfaction through accurate recordkeeping.

Client Communication Payment Processing Invoice Management Record keeping Billing Customer Satisfaction

Transcriber/Proofreader

Fiverr

Jul 2019 - Jun 2022 (2 years 11 months)

Handled client files with precision, delivering accurate transcriptions. Resolved issues and clarified concerns through effective communication.

Transcription Proofreading Client Communication File Management

Education

Degrees, certifications, and relevant coursework

University of Ibadan, Nigeria

B.Agric (Hons), Agricultural Extension and Rural Development

Completed a Bachelor of Agriculture with Honors, specializing in Agricultural Extension and Rural Development. Gained comprehensive knowledge in agricultural practices, rural development strategies, and extension methodologies.

Flostev Comprehensive College, Nigeria

West African Examination Certificate, General Studies

Obtained the West African Examination Certificate, demonstrating proficiency across various subjects. Developed foundational academic skills and knowledge essential for higher education.