Fahima Tarin
@fahimatarin
Dynamic customer assistant with 9 years of diverse experience.
What I'm looking for
I am a dynamic professional with 9 years of diverse experience in customer service and business development. My dedication to enhancing customer relationships and driving sales growth has been a cornerstone of my career. I am proficient in problem-solving, effective communication, and multitasking, consistently ensuring exceptional service delivery. My expertise lies in managing customer interactions across various platforms while leveraging market insights to identify opportunities for improvement.
Throughout my career, I have been passionate about fostering positive customer experiences and contributing to team success in fast-paced environments. In my previous role as a Business Development Manager, I provided exceptional customer service via phone, email, and chat, resolving customer issues efficiently. My efforts in increasing sales by 15% through effective outbound calling and lead generation reflect my commitment to achieving results and enhancing business offerings.
Experience
Work history, roles, and key accomplishments
Language Instructor
Outlier AI
Apr 2024 - Present (1 year 3 months)
Developed prompts for AI language models, enhancing language instruction and engagement.
Customer Assistant
Bismillah Computer Sales and Training
Mar 2018 - Feb 2021 (2 years 11 months)
Managed customer relationships through various channels, ensuring accurate records and resolving issues efficiently. Increased sales by 15% through effective outbound calling and lead generation while promoting business offerings on social media.
Business Development Manager
Super Electronics
Jun 2013 - Mar 2018 (4 years 9 months)
Provided exceptional customer service and resolved customer issues via phone, email, and chat. Conducted market research to identify trends and potential business opportunities.
Education
Degrees, certifications, and relevant coursework
Leading University
Master's, English Language and Literature
2012 - 2013
Completed a Master's degree in English Language and Literature, awarded the Founder Gold Medal for achieving a high CGPA.
Leading University
BA (Hons), English Language and Literature
2009 - 2012
Graduated with Honors in English Language and Literature.
Govt. Women’s College
College Degree, Science
2008 - 2010
Completed a College Degree in Science.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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