Open to opportunities

Pragna Parekh

@pragnaparekh1

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Dedicated customer service representative with strong sales and management skills.

United States

Message

What I'm looking for

I am looking for a collaborative and innovative company where I can grow and gain knowledge about products while providing excellent customer service.

I am an experienced customer service professional with a strong background in sales and team management. Over the past several years, I have successfully managed diverse teams and developed innovative sales strategies that have consistently exceeded targets. My role as a Vacation Ambassador of Sales Associate at Clearme involved leading a team of 35, where we created effective communication strategies and built strong relationships with loyal customers, resulting in significant sales growth.

Prior to this, I served as an Assistant Manager at Amiri Boutique, where I honed my skills in inventory management and customer relationship building. I organized monthly meetings to address stock shortages and provided direction to staff, ensuring smooth operations in the absence of the manager. My experience at Naaz Bar further solidified my ability to communicate effectively and develop customer relationships, which I believe are crucial in any customer service role.

Experience

Work history, roles, and key accomplishments

Ambassador of Sales Associate

Clearme.Al

Mar 2023 - Present (2 years 4 months)

Managed a team of 35 people from various backgrounds and created new sales strategies through high-level marketing and communication. Over-exceeded targets by coordinating sales promotion for loyal customers with excellent deals and benefits. Built and implemented membership upgrades using various credit cards.

Sales Strategy Communication Team Management Customer Relationship Management Marketing Data Analysis

Assistant Manager

Amiri Boutique

Sep 2017 - Present (7 years 10 months)

Secured fully functioning suppliers for over six years and managed the company database. Organized monthly meetings with the board to review stock shortages and provided direction to staff, managing employee work schedules. Maintained inventory and built new sales strategies for clients.

Supplier Management Database Management Inventory Management Staff Supervision Sales Strategy Client Relationship Management Troubleshooting Retail Operations Stock Control Meeting Coordination

Assistant Manager

Naaz Bar

Apr 2012 - Present (13 years 3 months)

Developed excellent communication and built strong customer relationships by actively listening to and delivering on client needs. Collected data for authentic documents, checked credit, and managed membership upgrades. Organized, analyzed, and set targets for the company's sales revenue.