Open to opportunities

Siya Smith

@siyasmith

Message

I coordinate import, export, customs, and transport operations across global freight networks.

South Africa

Message

What I'm looking for

I'm looking for an import, export, logistics, or supply chain operations role where I can coordinate shipments, customs, transport providers, and customer service while improving operational efficiency.

I've coordinated import and export shipments for 1Up Cargo Inc in Toronto remotely, managing Cargowise files, overseas agents, Canadian service providers, customs documentation, transportation, and warehousing.

I also managed AP/AR processing, shipment profitability, KPI root-cause analysis, and process improvement initiatives while supporting global freight operations.

Across Bidvest Panalpina and Bidvest International Logistics, I handled transport rates, supplier relationships, client reconciliations, contingency planning, customs releases, cargo delivery, and close to 100 ocean freight import files per month.

Experience

Work history, roles, and key accomplishments

Customer Care / Operations Coordinator

1Up Cargo Inc

Oct 2020 - Sep 2025 (4 years 11 months)

Managed import and export shipments in Cargowise, coordinated overseas agents and Canadian service providers, and handled AP/AR processing and shipment profitability. Conducted KPI root cause analysis and process improvement initiatives.

CargoWise Import Operations Export Operations KPI Analysis Process Improvement Transportation Coordination Warehousing Customs Clearance

SHE Committee Incident Investigator

Bidvest Panalpina Logistics

Oct 2018 - Sep 2020 (1 year 11 months)

Conducted investigations, analyzed evidence, and prepared reports for the SHE committee.

incident investigation Evidence Analysis Reporting

Transport Administrator

Bidvest Panalpina Logistics

Mar 2018 - Sep 2020 (2 years 6 months)

Calculated and negotiated cartage rates with service providers, managed transport queries and storage provider relationships, and ensured accurate client invoice and transport account reconciliation. Developed contingency plans and maintained regulatory compliance.

Cartage Rate Calculation Negotiation Transport Management Accounts Reconciliation Contingency Plan Regulatory Compliance Client Communication

Senior Ocean Freight Import Clerk

Bidvest International Logistics

Mar 2012 - Jan 2018 (5 years 10 months)

Managed import shipments from file opening to closure, prepared customs release documentation, and coordinated cargo delivery. Costed cartage, invoiced shipments, and maintained operational standards, processing close to 100 shipment files per month.

Ocean Freight Import Operations Customs Documentation Shipping Coordination Invoicing