At Zones LLC, I trained and coached 100+ client-facing professionals on communication, CRM usage, follow-ups, and account lifecycle management. I also developed playbooks and training programs focused on client engagement, coordination, and retention.
As Team Lead – Cloud Account Management, I managed client accounts across SMB, mid-market, and public sector segments. I coordinated with operations, deployment, and project managers on client requests and managed renewals across Microsoft, Adobe, Google, Veeam, and Zones Backup as a Service.
At Tribe Consulting (Papa Johns – US Accounts), I managed 300+ client accounts across US franchise locations and led a team of 70+ support professionals. I monitored KPIs and SLA adherence and conducted bi-weekly account reviews with business owners.
Earlier, at Touchstone Communications, I managed 200+ client accounts for homeowners seeking mortgage refinancing solutions. I coordinated with lenders and internal stakeholders, followed up on documentation, and tracked client interactions and progress.
