Fabio Rodrigues
@fabiorodrigues1
Bilingual IT Engineer delivering ITIL-aligned support, systems administration, and cloud-enabled security for client success.
United KingdomWhat I'm looking for
I’m a Bilingual IT Engineer with 9 years of experience providing 1st–2nd line support, field engineering, systems administration, and deployment across MSP, housing, and government environments. I bring strong problem-solving and client-facing communication in both English and Portuguese, helping teams stay productive while incidents are resolved quickly.
In my current role, I deliver on-site and remote IT support in SLA-driven environments, troubleshooting hardware, software, and network issues. I support Windows and macOS endpoints, administer user accounts through Active Directory and Microsoft 365, and manage access with responsibilities like provisioning, revocation, and password resets.
I’ve also led security and platform work that improves everyday operations—deploying and supporting Mimecast, Endpoint Manager, and anti-virus policies to strengthen endpoint and email security. Across deployments and maintenance, I resolve incidents, support workstation relocations, and contribute to infrastructure improvement projects that keep systems stable and secure.
Previously, I configured Windows servers, Exchange, Azure AD, SharePoint, Teams, and O365 applications, and used ManageEngine OS Deployer alongside PatchManager for imaging and updates. I’ve migrated 28,000+ files to SharePoint, supported 3,000+ end users through service desk operations, and handled security via patching, backups, audit trails, and remote access (RDP/TeamViewer), backed by cybersecurity-focused certifications.
Experience
Work history, roles, and key accomplishments
Information Technology Analyst
M7 Real Estate Ltd
Feb 2023 - Aug 2023 (6 months)
Delivered 1st/2nd line IT support across global offices in a service desk environment, ensuring SLA compliance. Managed Windows servers and Microsoft services (Exchange, Azure AD, SharePoint, Teams, O365) and supported device deployment and patching.
Provided 1st/2nd line IT support for desktops, laptops, and mobile devices, diagnosing and resolving hardware and software incidents. Administered Microsoft 365 and Azure services, performed a large SharePoint migration, and supported security via patching, backups, audit trails, and remote access.
IT Service Desk Analyst
Catalyst Housing Limited
Feb 2020 - Jul 2021 (1 year 5 months)
Managed service desk tickets via phone/email, performing incident resolution, escalation, and SLA tracking. Installed and supported Windows 10 endpoints and administered Microsoft 365 components including Active Directory and Intune.
Led user migration to Windows 10, troubleshooting pre- and post-migration issues and deploying system software and applications across departments. Supported incident resolution within SLA using remote tools and contributed to Group Policy and desktop image deployments.
Supported 3,000 employees with O365 and Active Directory, handling hardware/software troubleshooting and customer-focused issue resolution. Administered user accounts (joiners/movers/leavers), performed password resets and access rights updates, and provided remote support.
Provided on-site 1st/2nd line IT support across multiple clients, resolving hardware, software, and network issues within SLA timelines. Configured and maintained endpoints and managed Active Directory/Microsoft 365 account administration and core networking (DHCP/DNS/VPN).
Freelance Graphic Designer
Centro Português de Apoio à Comunidade Lusófona
Mar 2017 - Dec 2018 (1 year 9 months)
Designed marketing materials including leaflets, posters, and brochures for both online and print. Collaborated on design briefs and produced visual content through creative research and concept development.
Freelance Graphic Designer
Missão Católica Portuguesa
Oct 2013 - Dec 2018 (5 years 2 months)
Worked as a freelance graphic designer. Supported PAT testing-related fundamentals as noted in the source.
IT Industrial Cadet
Opportunity Lambeth
Dec 2017 - Jan 2018 (1 month)
Conducted research related to enterprise architecture, business requirements, and previous projects. Completed rotations across procurement, ICT, and server teams and supported digital process mapping and system oversight.
Volunteer Graphic Designer
Performing Productions
Mar 2017 - Jun 2017 (3 months)
Volunteered as a graphic designer in a production setting, supporting design work as available in the source.
Education
Degrees, certifications, and relevant coursework
City & Islington College
Higher National Diploma, Graphic Design
2014 - 2017
Completed a Higher National Diploma in Graphic Design at City & Islington College.
Interactive Media Plus
BTEC Level 3 Extended Diploma, Interactive Media
2013 - 2014
Completed a BTEC Level 3 Extended Diploma in Interactive Media.
City & Guilds
Master of Arts (MA), Art & Animation
2011 - 2013
Completed an MA focused on Art and Animation through City & Guilds.
CONEL
Apprenticeship (City & Guilds)
Completed a City & Guilds apprenticeship at CONEL in London.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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