Snow User

Assisted customers with basic computer queries on topics such as using the Internet, basic word processing and using email, providing guidance on using the Internet safely, helping customers to use tablets, smartphones, and eReaders & other mobile devices. Provided guidance on cyber security.

Assisted with incident management, communicating effectively with cross-functional teams to resolve technical issues while keeping business stakeholders informed in real-time using ITIL framework. Performed Windows 10 deployments via PXE boot and Wi-Fi using SCCM. Managed and repaired AppV4 applications to ensure optimal functionality on user machines. Led Wi-Fi upgrade project in a call centre by

Provided break-fix support, hardware troubleshooting, and device setup, ensuring timely resolutions in line with Service Level Agreements (SLAs). Managed user accounts using Active Directory, including resetting passwords, adding PV groups, and configuring devices for new employees. Utilized ServiceNow to prioritize and track incidents, ensuring prompt ticket resolutions and proper escalations whe

Managed order logging and configuration tasks using Excel and the GBA system, ensuring accurate tracking and completion of customer projects. Fostered teamwork through effective communication on Microsoft Teams, ensuring project deadlines were consistently met. Developed organizational skills to manage multiple tasks efficiently in a fast-paced environment.

Provided technical repair services for a wide range of devices, from smartphones to laptops, using strong troubleshooting skills. Managed the company website, ensuring updates, stock management, and product promotions were accurately maintained. Assisted customers with purchases and technical queries, enhancing customer satisfaction through professional service.

Activities and societies: Active society committee member and elected student union representative. Self-learning Linux command line and cybersecurity tools like Wireshark.

Focused on cybersecurity management and defense strategies for the final year project. Coursework included Cybersecurity Forensics, Enterprise Security, Privacy, and Cyber Psychology. Actively participated as a society committee member and elected student union representative.

Grade: MMM

Achieved MMM in IT Networking and obtained CCNA 1-4 certification. Completed Level 1 and Level 2 Health & Safety certifications. Developed strong foundational skills in networking, system support, and IT principles.

Grade: English Literature (5), Geography (5), Double Science (4/4), ICT (C), Business Studies (3)

Achieved notable grades in English Literature (5), Geography (5), Double Science (4/4), ICT (C), and Business Studies (3). Gained foundational knowledge across various subjects.