Robson de Souza

I am a highly experienced IT professional with a strong background in IT Operations and Site Reliability Engineering (SRE). Over the years, I have gained extensive experience in the IT industry, developing and refining my proficiency across various domains including IT Management, IT Infrastructure, System and Network Administration, and SRE.

My focus and proficiency extend notably to e-commerce and digital payments, where I have dedicated a significant portion of my experience. I have optimized checkout flows, personalized experiences, and boosted conversion rates. I am passionate about creating delightful customer journeys and have delved into card payments, alternative methods, and cross-border intricacies. Risk management, fraud prevention, secure gateways, and user trust are my mission.

I have a proven track record of enhancing system reliability, scalability, and performance. I am skilled in monitoring performance, troubleshooting issues, and collaborating with cross-functional teams to ensure seamless technology operations. I am experienced in optimizing AWS resources, enhancing performance, and ensuring cost efficiency. I am also proficient in implementing virtualization technologies, databases, and designing reliable backup strategies. Additionally, I have expertise in technical product management, API integration, and technical support.