Fabienne Guerrier

Manage customer inquiries, consultations, scheduling, invoicing, order updates, follow-up, documentation, and issue resolution while maintaining organized client records. Own client concerns from initial contact through resolution, providing clear updates and coordinating timelines.

Provide high-volume over-the-phone Haitian Creole/English interpretation across healthcare, insurance, government, legal, educational, and community-service interactions. Support patients, members, providers, and health plans during conversations involving medical care, insurance, billing, and follow-up care.

Provide professional in-person and telephone interpretation for medical, legal, educational, and community encounters with accurate, culturally responsive communication.

Educated clients on insurance, budgeting, debt reduction, and financial literacy, translating detailed financial information into clear, practical guidance.

Handled inbound customer-service calls for financial service card products, answered account and product questions, resolved routine concerns, and documented customer interactions accurately.

Supported scheduling, registration, insurance verification, medical documentation, billing tasks, charge entry, scanning, and point-of-service collections. Communicated with patients, families, clinical staff, and insurance representatives regarding coverage and administrative needs.

Reviewed billing documentation and charges for accuracy and supported claims and revenue-cycle workflows. Coordinated with internal teams to investigate and resolve billing discrepancies, reduce errors, and support accurate revenue collection.

Earned a Master of Science in Exercise Science from Life University.

Earned a Bachelor of Arts in Biochemistry from Regis College.

Completed the 40-hour Breaking Boundaries in Healthcare medical interpreter training.

Completed training on how to prepare immigration forms.