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Charles Sauner

@charlessauner

Customer service representative at Teladoc handling 60–80 patient calls daily, with French–English and Haitian Creole–English interpretation experience.

United States

Message

At Nexrep – Teladoc, I handled 60–80 inbound calls per day from patients about Teladoc services and benefits. I resolved inquiries and documented interactions in CRM software.

At ContactLink Solutions, I provided French–English interpretation, focusing on accurate message delivery and confidentiality. At Alorica, I interpreted between Haitian Creole and English to support clear communication.

At Omni Interactions and Everwise, I provided bilingual customer support in English and Canadian French. I de-escalated difficult conversations, documented interactions, and at Everwise delivered oral interpretation during special events.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Nexrep – Teladoc

Mar 2023 - Jun 2026 (3 years 3 months)

Handled 60–80 inbound calls per day from patients regarding Teladoc services and benefits. Resolved patient inquiries professionally and documented interactions in CRM software.

Inbound Call Handling CRM Patient Support Empathetic Listening Communication Skills

Bilingual Customer Service Representative

Omni Interactions

Mar 2022 - Apr 2023 (1 year 1 month)

Provided bilingual customer support in English and Canadian French. De-escalated difficult conversations and resolved customer concerns through phone, email, and chat.

Bilingual Support De escalation Customer Service Ticketing Systems Communication Skills

Bilingual Customer Service Representative

Everwise

Aug 2019 - Feb 2021 (1 year 6 months)

Provided bilingual customer support in English and Canadian French. Delivered oral interpretation during special events to facilitate real-time communication.

Bilingual Support Interpretation Customer Service Communication Skills

Haitian Creole ↔ English Interpreter

Alorica

Provided Haitian Creole–English interpretation to support clear communication between speakers of both languages. Used active listening, professionalism, and accurate communication while handling interpreted interactions.

English–Haitian Creole Interpretation Active Listening Professionalism Communication Skills

French ↔ English Interpreter

ContactLink Solutions

Provided French–English interpretation to facilitate communication between speakers of both languages. Focused on accurate message delivery, active listening, professionalism, and confidentiality.

French English Interpretation Active Listening Professionalism Confidentiality