I need a flexible remote job. I am open to my core roles or other related available roles.
I am hoping to gain more experience and work with diverse teams as much as possible.
Looking for a job
Ezra Samuel
@ezrasamuel
I am a Technical Support Engineer based in Lagos, Nigeria.
NigeriaWhat I'm looking for
I am an empathetic Technical Support Engineer with professional experience assisting customers to resolve issues ranging from software application, networking, to Azure cloud.
Over the past six years, I have worked as a Technical Support Engineer and a Network Operations Center (NOC) Engineer. I have enjoyed working with customers across different regions and continents.
I have good documentation skills and in my previous organization, I helped to create a workable system for better reporting and collaboration. I also made documentations to guide newer employees on troubleshooting paths. Both resulted in quick fetch of files, seamless clients' support, and a reduction in time spent for training new intakes.
I am also a data analyst. I fetch, clean, analyse and do data visualization.
Experience
Work history, roles, and key accomplishments
Current
Technical Support Engineer
Tek Experts Limited
Apr 2022 - Present (4 years 2 months)
Supporting Microsoft enterprise clients using Microsoft
Azure platform. Troubleshooting network related issues
in Microsoft Azure.
Network Operations Center Engineer
Cloudflex Computing Services Limited
Oct 2021 - Mar 2022 (5 months)
Monitoring of networks and virtual machines;
onboarding of new clients; escalation of issues and
downtimes to network providers and tech department;
offer technical support to clients; proper
documentation of incidents, and calls; preparation of
weekly reports, monthly training reports and
presentations.
Technical Support Engineer
Quetz Retail Limited
Sep 2016 - Sep 2021 (5 years)
Set up Quetzal POS (stock management software) for
businesses, install and configure related hardware
devices, train clients and handle on-site and remote
support.
Education
Degrees, certifications, and relevant coursework
Ezra hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
10k-15k USD
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