Open to opportunities

Eze Triumph

@ezetriumph

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Customer-focused support specialist delivering calm, practical resolutions.

Nigeria

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What I'm looking for

I’m seeking a customer-focused role in a fast-growing team or small business where I can use structured support workflows, CRM skills, and empathy-driven problem solving to improve response times, reduce escalations and increase customer retention.

I am a customer-support professional with hands-on experience across in-store and digital channels, trained in chat handling, complaint resolution frameworks, CRM ticketing tools and structured workflows. I consistently turn complaints into satisfied customers by listening first, clarifying issues and delivering fast, practical solutions.

I have supported sales and retention efforts for fashion retail and freelance clients, handled email, live chat and social media inquiries, and reduced unresolved complaints through proactive clarification and follow-up. I bring empathy-driven problem solving, clear written communication and a customer retention mindset to fast-growing teams and small businesses.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

Simple But Classy Fashion Store

Jan 2023 - Jan 2024 (1 year)

Handled in-person and online customer interactions, resolved purchase and delivery issues with high satisfaction, maintained consistent follow-up communication and supported small-business sales to improve client retention.

Customer Service Sales Support Social Media Response CRM Customer Retention Complaint Resolution

Customer Support Specialist

Triumph Eze

Delivered customer support across chat, email and social channels, resolving order, delivery and payment issues and converting first-time buyers into repeat customers while reducing unresolved complaints through proactive clarification.

Live Chat Support Email Support Social Media Support Zendesk HubSpot Conflict Resolution