Ezekiel Aka

Partnered with Retail and Corporate executives to align HR strategy with commercial goals, driving a 15% year-on-year improvement in team performance and business outcomes. Led workforce planning for 50+ employees, delivered branch consolidation change programs with 98% staff retention, and improved employee engagement index by 28% while boosting the leadership pipeline by 30%.

Led HR operations transformation and improved workforce productivity by 25% over 18 months. Implemented workforce planning and talent acquisition to reduce time-to-hire by 40%, rolled out a KPI-driven performance culture (digital appraisal), increased engagement by 32%, reduced high-performer attrition by 20%, and cut operational HR costs by 18% through SAP SuccessFactors.

Managed employee relations casework, including investigations related to affirmative action and equitable workplace practices. Provided HR administrative support, responded to employee inquiries, coordinated meetings, and supported cross-functional collaboration to improve overall organizational efficiency.

Developed and executed HR policies and programs across workforce planning, recruitment, compensation and benefits, and employee/labour relations to build a staff-focused HR culture. Built HR capability aligned to corporate priorities and spearheaded targeted recruitment to match organizational needs, while maintaining HR regulatory compliance with local, state, and federal laws.

Provided customer service through phone, email, and chat by addressing inquiries, concerns, and complaints promptly and professionally. Resolved account discrepancies and collaborated with other departments to deliver timely resolutions while advising customers with appropriate banking solutions.

Master’s in Business Administration (Human Resource Management) at Ajayi Crowther University, started in June 2025 and is currently in view.

B.Sc (Hons) in Government and Public Administration from Imo State University, completed in 2019.