EDEze Diamant
@ezediamant
Results-oriented professional specializing in cryptocurrency handling.
CanadaWhat I'm looking for
I am a results-oriented professional specializing in cryptocurrency handling, with a proven track record in customer support and transaction management. My expertise lies in diagnosing and resolving user issues, effectively communicating solutions, and supporting KYC processes. I am poised to support Shakepay’s growth and improve customer transaction experiences through meticulous attention to detail and proactive problem-solving.
In my recent freelance projects, I designed efficient support flows that improved compliance in financial processes and analyzed U.S. and Canadian financial models to refine support strategies. My commitment to excellence is evident in my ability to elevate team proficiency by delivering training on AI tools and developing compliance procedures that ensure adherence to industry standards.
Previously, I served as a Client Support Representative at Bench Accounting, where I delivered exceptional support to SaaS users, fostering lasting relationships and facilitating cross-functional communication for clear documentation. My role as an Account Representative at Butler Mortgage further honed my skills in managing client relationships and enhancing loyalty through effective communication and problem resolution.
Experience
Work history, roles, and key accomplishments
Crypto Handler Associate
Shakepay
Results-oriented professional specializing in cryptocurrency handling, with a proven track record in customer support and transaction management. Skilled in diagnosing and resolving user issues, effectively communicating solutions, and supporting KYC processes.
Crypto Handler Associate
Shakepay
Results-oriented professional specializing in cryptocurrency handling, with a proven track record in customer support and transaction management. Skilled in diagnosing and resolving user issues, effectively communicating solutions, and supporting KYC processes.
Account Representative
Butler Mortgage
Jan 2021 - Feb 2021 (1 month)
Bolstered customer relationships, enhancing loyalty by demystifying loan structures and aiding informed decision-making. Swiftly addressed issues to ensure fluid processes and refined mortgage application processes, reducing delays.
Account Representative
Butler Mortgage
Jan 2021 - Feb 2021 (1 month)
Bolstered customer relationships, enhancing loyalty by demystifying loan structures and aiding informed decision-making. Swiftly addressed issues to ensure fluid processes and refined mortgage application processes, reducing delays.
Freelance Projects
Self-Directed Financial & Process Design
Designed efficient support flows, improving compliance in financial processes. Analyzed U.S. and Canadian financial models, refining support strategies and delivering training on AI tools.
Client Support Representative
Bench Accounting
Jan 2021 - Feb 2021 (1 month)
Delivered exceptional support to SaaS users, fostering lasting relationships. Facilitated cross-functional communication for clear documentation and reduced follow-up inquiries by resolving reconciliation issues efficiently.
Freelance Projects
Self-Directed Financial & Process Design
Feb 2021 - Present (4 years 4 months)
Designed efficient support flows, improving compliance in financial processes. Analyzed U.S. and Canadian financial models, refining support strategies and developed compliance procedures, ensuring industry standards.
Client Support Representative
Bench Accounting
Jan 2021 - Feb 2021 (1 month)
Delivered exceptional support to SaaS users, fostering lasting relationships. Facilitated cross-functional communication for clear documentation and reduced follow-up inquiries by resolving reconciliation issues efficiently.
Education
Degrees, certifications, and relevant coursework
TanenbaumCHAT
High School Diploma, Engineering & Music
Completed an Engineering & Music Program with a focus on developing skills in both technical and artistic disciplines. Achieved Honor Roll status and participated in the Engineer Certified High School Program, gaining foundational knowledge in engineering principles and music theory.
TanenbaumCHAT High School
High School Diploma, Engineering & Music
Completed an Engineering & Music Program with a focus on developing skills in both technical and creative fields. Achieved Honor Roll status and participated in a specialized Engineer Certified High School Program for three years.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
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