Chris Zamat

I’m a bilingual customer experience and AI operations leader with over two years of experience in the fintech and crypto space. My career began in frontline support, where I quickly developed a reputation for problem-solving and empathy. At Shakepay, I moved into leadership, where I coached new support agents, built onboarding systems, and partnered cross-functionally to improve customer experience.

A few achievements I’m especially proud of: boosting AI chatbot satisfaction from 7% to 90%, recovering more than $3.5M in lost customer funds, and delivering over $500K in cost savings through automation and workflow optimization. I also authored internal support documentation and knowledge bases that helped scale support operations.

I’m fluent in English and French and certified in crypto risk and compliance (Chainalysis Reactor, KYT, CCFC, AML Foundations). I thrive at the intersection of people and technology—bridging automation and human support to deliver scalable, empathetic service.

Outside of work, I’m passionate about emerging technologies, financial accessibility, and mentoring others to grow in their careers. I also have an academic background with a Master’s in Philosophy, which sharpened my critical thinking and empathy.